----- Forwarded Message ----
From: "PRESARIO_SUPPORT_EN@..." <PRESARIO_SUPPORT_EN@...>
To: nbj1232@...
Sent: Sunday, March 29, 2009 3:05:06 PM
Subject: RE: reply >> error Code 999

 

Dear Norman,

Thank you for contacting HP Total Care.

I understand from your email that the PC reports the error code 999, while using the yahoo mail

Norman, the issue could be to some sort of bandwidth limiting system that Yahoo has put in place on their servers. Once you have exceeded your allotted bandwidth for a specific period of time Yahoo gives you this Error 999 message and doesn't allow you to access the service.

However, to resolve the issue, I recommend you perform the steps as mentioned below:

===Step 1: Delete all temporary files stored on your computer====

Temporary files are created in C:\Windows\Temp directory and are
deleted when the program is closed..  To delete these files regularly,
follow these steps:

1.  Double-click the My Computer icon on the desktop.
2.  Double-click the icon for the C: drive.
3.  Double-click the Windows folder.
4.  Double-click the Temp folder.
5.  On the menu bar, click Edit and then click Select All.  All files
    in this folder will be highlighted.
6.  Ensure that you are in the C:\Windows\Temp folder.
7.  Press the Delete key on the keyboard.
8.  Answer Yes to any prompts on deleting the files.

     NOTE:  If you receive a message stating that a particular file
            cannot be deleted, continue deleting the remaining files
            until you have deleted as many files as possible.

To delete temporary files from the Temporary Internet files folder using
Internet Explorer, follow these steps:

1.  Open an Internet Explorer browser, click Tools on the menu bar
    and then select Internet Options.
2.  From the General tab, click the Delete Files button under
    Temporary Internet files.
3.  Select the Delete All Offline Content option and click OK.
4.  Click the Clear History button and then click Yes.
5.  Click OK to exit the Internet Options window.

The temporary files from the Temporary Internet files folder should be
deleted.

===Step 2: Delete Cookies===

1.  Click Start, Control Panel, Network and Internet Connections, and
    then Internet Options.
2.  Click the General tab, and click Delete Cookies.  A window appears
    stating:

    "Delete all cookies in the Temporary Internet Files folder?"

3.  Click OK.
4.  On the General tab, click Delete Files, select Delete all offline
    content, and click OK.
5.  Click the Advanced tab. Remove the checkmark from Enable
    third-party browser extensions (requires restart).
6.  Click OK, and click OK again to restart the computer.

===Step 3: Clear History in the Internet Explorer==

1. Close all running instances of Internet Explorer and all browser windows.
2. In Control Panel, click Internet Options.
3. Click the General tab, and then click Clear History.
4. Click Yes, and then click OK to close the Internet Options dialog box.

If the issue persists, I recommend you use different browser and check for the issue.

I request you download and install the new Firefox directly from its vendor [Mozilla]. Please visit the below web link to download the Firefox:

http://www.installfirefox.com/

     NOTE: The URLs above will take you to a non HP Web site.  HP does
      not control and is not responsible for information outside
      of the HP Web site.

If the issue persists, I recommend you to create new user account and check for the issue.

To create new user account, please perform the steps as mentioned below:

Log-in in safe mode and then create a new user account with administrator privileges and you should be able to use the applications or download the programs. Follow the steps below to enter in safe mode :

1. Restart the computer. At the start up, hit the F8 key continuesly.
   This will take you to the start up menu.
2. Now, from the menu, choose Safe Mode and then press enter.
3. If the computer prompts to enter log-in account, Choose Administrator.
4. Press <Enter> when it prompts for password. (This is default password).

Follow the steps below to create and edit the user accounts :

* To create an user account:

1.  Click Start and select Control Panel.
2.  Double-click User Accounts.
3.  Click Create a new account in the Pick a task list box.
4.  Type a name for the account and click Next.
5.  Select the Administrator type account.

I hope the information is useful. If you need further assistance, please reply to this message and we will be happy to assist you further.

Have a nice day !

Sincerely,

Ryan
HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8023365551]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited tothe question(s) asked and is based on the information provided to us.  HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.  Always back up your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email.  As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.

Original TextFrom: nbj1232@...
To: PRESARIO_SUPPORT_EN@... 
CC: 
Sent: 03/29/09 19:33:21
Subject: reply >> error Code 999

SR1730 Z    MX60602M5   Product No. ??  Service No. ??

 

________________________________
From: "PRESARIO_SUPPORT_EN@..." <PRESARIO_SUPPORT_EN@...>
To: nbj1232@...
Sent: Sunday, March 29, 2009 8:09:01 AM
Subject: RE: Error Code 999

Dear Norman,
Thank you for contacting HP Total Care.
In reviewing your message, I understand that you are experiencing an issue with your HP  Desktop. I am glad that you have forwarded your concerns and have given me a chance to assist you  with this matter. But the information which you have forwarded is not sufficient to provide  an accurate solution. I apologize for the inconvenience caused in this regard. It would help  me to provide you with an accurate solution, if you could provide the following additional  details:
Please provide the following additional information.  This information will help us accurately identify the issues at hand, and allow us to provide a more thorough response.
*  HP Pavilion Model number:
*  PC SerialNumber:
*  PC Product number:
*  Service ID Number:
     NOTE: The above can be found on the back of the PC on a white sticker or can be found by pressing Ctrl-Alt-S on the Keyboard while in Windows.
*  Specific Error Number and/or Error Message:
*  Operating System (i.e.: Windows 98, Windows Me, or Other):
*  Available space on the Hard Drive:
*  Hardware added to the system:
*  Software added to the system:
     NOTE: Include BIOS and RAM upgrades.
*  Include a detailed description of the issue you are seeing.

For  further assistance, please reply to this message and we will be happy to assist you further.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Jordan
HP Total CareOur advice is strictly limited to the question(s) asked and is based on the information provided to us.  HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.  Always back up yourdata.
For more information, including technical information updates, please visit our Web site at http://www..hp.com/support.
HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.

Original Text
From: nbj1232@...
To: geneva ceasar
CC: NOPC
Sent: 03/29/09 07:02:59
Subject: Error Code 999

 

----- Forwarded Message ----
From: norman jacobs <nbj1232@...>
To: bugs@...
Cc: hasslefree@...
Sent: Sunday, March 29, 2009 1:58:34 AM
Subject: Error Code 999

I keep getting Error Code 999 on Yahoo's Classic Mail.Microsoft  syas it is A Bandwith problem and Yahoo says it is A Server on their part and none of my friends that have Yahoo Mail claim that they don't have this problem. I have been getting it only A few  Minutes  into Classic Mail andhave to click < back button and then go to New Mail which I am on now and don't like it. I can't even  resize  my printouts with  New Mail. The Print Preview and the Landscape mode when I click cancel on the Print Box  the image goes away and on Classic Mail I click cancl and then proceed to resize my Printing. Also it is slower and don't have the Photos in the bottom left to choose my Pictures for background/wallpaper. and the New Mail has to go to Attachment View to see and still gets the "OOP's" whileloading.. Can you tell me how to use Classic Mail without Error Code 999?? It used to come later or sometimes not at all now it comes when I go from Sent  or
Delete and also looking at my Pictures on " Photo's" file. It comes in the first 5 to 10 Minutesif not earlier. I use XP Home SP3  Norton's Internet Security and soon Nprton's 360 3.0 when it comes in the Mail.I just put IE 8 and that didn't help either..  Norman Jacobs  1232  Orion Ave. Metairie, La. 70005-1528   504-833-2368   ALSO  jacobsnorman@...   this is nbj1232@...