The best tool that I know of is Morae - it captures and analyzes a
variety of modes

http://www.techsmith.com/morae.asp



Inexpensive solution to quality control and usability testing; also
allows real time viewing of subject system activity at distant computer
station - kind of like you were "spying" from behind the potted plant in
the corner.



Michael Hotrum, B.Ed, MDE

Educational Technologist

Faculty of Extension, University of Alberta

2-344, 10230 Jasper Ave.

Edmonton, Alberta, Canada

T5J 4P6

T: 780 492 8596

E: michael.hotrum@...

http://www.xls.ualberta.ca/ <http://www.xls.ualberta.ca/>

http://choicelearning.blogspot.com/

________________________________

From: onlinefacilitation@yahoogroups.com
[mailto:onlinefacilitation@yahoogroups.com] On Behalf Of Cortney Sellers
Sent: Tuesday, June 03, 2008 9:55 AM
To: onlinefacilitation@yahoogroups.com
Subject: RE: [of] Monitoring Audio Online



Hey,

There are several ways you can do this, but I would suggest setting up a
specific PC with screen/audio recording software running during the
chats.
You can build a macro that would move the "record bot" user around
randomly
to get samples. You can use something like Camtasia Studio to do this.
I'll see what else I can come up with, because I have been considering
different types of possible creative events with newer technologies.

Cortney

From: onlinefacilitation@yahoogroups.com
<mailto:onlinefacilitation%40yahoogroups.com>
[mailto:onlinefacilitation@yahoogroups.com
<mailto:onlinefacilitation%40yahoogroups.com> ] On Behalf Of Nancy White
Sent: Tuesday, June 03, 2008 10:44 AM
To: onlinefacilitation@yahoogroups.com
<mailto:onlinefacilitation%40yahoogroups.com>
Subject: Re: [of] Monitoring Audio Online

Wow, this is a great question and I keep hoping someone will answer
because the logistics of monitoring audio chats -- well, it sort of
blows my mind.

N

At 01:27 PM 5/28/2008, you wrote:
>I work for a tutoring company that is going the route of audio.
>Normally, we monitor sessions by reading chat logs, does anyone have
>any experience with QC for audio classes/sessions? You would have to
>monitor audio in real time, which is too time consuming, much easier
>to scan chat logs when there are many sessions occurring at the same
>time...The only answer I can come up with is having them recording and
>pulling random sessions to monitor for quality control. Anyone with
>any experience with this?
>
>Thanks,
>liz
>
>
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Nancy White | Full Circle Associates | Connecting communities online
nancyw@... <mailto:nancyw%40fullcirc.com>
<mailto:nancyw%40fullcirc.com> | +1 206 517 4754 | GMT
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