ReadWriteWeb Guide to Online Community Management
http://www.readwriteweb.com/reports/
- costs $299, but a 7 page PDF preview is available -
http://www.readwriteweb.com/rww-reportmay09-teaser-1.pdf

[quote]"We're excited to announce the availability of ReadWriteWeb's
Guide to Online Community Management, our first premium report. It's
been in the works for more than four months and we believe it's unlike
anything else you've seen. Businesses seeking to engage with online
communities on their own websites or all around the social web will
find the guide invaluable in getting up to speed on the state of the
art and making sure their employees have the foundation they need to
be effective."[unquote]