I'm nodding with Bronwyn's responses. Context of a situation is critical to
drive an appropriate facilitation response.

Some of the strategies for engagement that I have in my toolkit include:

1) setting clear expectations
2) creating cycles of learn/do/reflect that produce tangible outcomes that
matter to the learner (help them get some task done that they need to do)
3) developing peer collaboratives so a learner knows their team member is
depending on them (peer pressure)
4) rotate roles, including leadership roles, to trigger different types of
engagement
5) offer virtual chocolate! ;-)

Types of feedback:
I wanted to raise the issue of public and private feedback. IN a group
learning situation, I'm a big fan of public feedback so the group can learn
from an individual's experience. However, there is some feedback that works
better "behind the scenes," particularly if there is some behavior
exhibited that is inappropriate and public comment may be embarrassing.

I encourage the use of learning logs or journals in my workshops online and
find this is a great PLACE for feedback. Frequency really depends on the
pace of the learning, individual needs, etc. I agree with Bron's cite about
early feedback in the start of an online experience to gain trust and
confidence with the learning group.

As to tips on online facilitation, besides the sources Bron cited, see also
http://www.fullcirc.com/community/communitymanual.htm

Nancy


At 07:26 AM 5/12/2003, you wrote:
>I am taking a online course and had some quesitions that I was hoping
>someone could help me out with:

Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

Hello everyone,

Responding to Dan's query...

I'm not going to provide any answers but rather add some thoughts and
questions.

I think that moderating styles and approaches should be different
depending on the purpose of the discussion list.  What you are trying to
achieve will dictate the approach to some extent.  Even if we are
talking about discussion lists that are part of a course, there are
probably many different ways to go about it depending on the specific
purpose of the list.

The nature of the participants will dictate the extent to which some
approaches will work and others will fail.  Know your audience!

Here are some questions that I keep being challenged with in my course:

1. Timing, content and volume of group feedback
When should I intervene in the discussions?
What should I be saying?
How often and how much should I write?
I've gone back and forth with my own answers to these questions and I
find it necessary to intervene quite a lot to keep discussions going
where I (as the instructor) want them to go but I don't always say
everything (I try to let the participants come up with the main issues)
during the discussions because I know I can always add what I think is
essential and has been missing from the discussions in my last
intervention of the week which is a summary of the discussions.

I have a tendency to write a lot so I try to control myself as well so
as to not overwhelm the discussions with my interventions.  I should
probably emphasize that what I do with this particular class is based on
my particular understanding of the dynamics of the course and my
perspective on the role of the discussions as one of the key elements of
the course.

2. Individual feedback
I am very comfortable with giving individual feedback and helping those
who contact me directly and ask for help and giving feedback on
assignments.  My main problem is with the people who register for the
class but don't communicate with me or the class as a group.  They have
a perfect right to be "observers" and not participate in the discussions
so how much should I bother them with offers of assistance?

At the moment, I only contact them at the end of the first week to make
sure it is not a technical problem that is preventing them from
participating and I contact them once again mid-course to see if they
intend to complete assignments or whether they've decided to audit the
course.  Beyond that, I feel quite uncomfortable contacting them to ask
why they are not participating.  I see it as their responsibility as
participants in the course to decide how they want to learn (and whether
they want to learn something) and my responsibility to make sure that
the technology is not an obstacle and the virtual discussion environment
is conducive to inclusion and participation from all.

Barbara Fillip
Knowledge for Development, LLC
http://www.knowledgefordevelopment.com

Thanks Bronwyn and Nancy for the resources in answer to Dan's question.  I
had used Nancy's before and found it useful, am checking on the new ones.

While you're giving out advice, any suggestions for how to stimulate
discussion after an upset?

The list I'm managing, which I mentioned in my into, has gone thru norming
and storming.  The storming may have left some distrust about the safety of
posting without fear of attack by other members.  I'm trying to rebuild trust
by decreasing the stress of an open forum and having discussion topics, but
people still seem reticent to post.  Or maybe I'm expecting too much.  The
list is only two months old, 125 members.  When we first started there were
as many as 25 messages in a day.  Now there are only one or two.  Is that
below average?  The group is for discussion of spiritual and political
activism and is not affiliated with any group.

I'd appreciate your thoughts.
Dana


[Non-text portions of this message have been removed]

Dana

Here is one idea...
You might like to try a am problem solving email game to get the group into a
cohesive activity.  They are great for building bridges and MUCH more than
icebreakers. You could adapt a game for a topic within spiritual and political
activism. While originally designed for more formal online learning/training
situations I would use one of these games to focus and generate activity with
almost any group.

Take a look at the work of Sivasailam “Thiagi” Thiagarajan.
http://www.creativeadvantage.com/InnovAgent/Innovagent4/emailgames.htm
http://www.learningcircuits.org/2002/may2002/thiagi.html

Bronwyn


Quoting "dgmayer@..." <dgmayer@...>:

> Thanks Bronwyn and Nancy for the resources in answer to Dan's question.  I
> had used Nancy's before and found it useful, am checking on the new ones.
>
> While you're giving out advice, any suggestions for how to stimulate
> discussion after an upset?
>
> The list I'm managing, which I mentioned in my into, has gone thru norming
> and storming.  The storming may have left some distrust about the safety of
> posting without fear of attack by other members.  I'm trying to rebuild trust
>
> by decreasing the stress of an open forum and having discussion topics, but
> people still seem reticent to post.  Or maybe I'm expecting too much.  The
> list is only two months old, 125 members.  When we first started there were
> as many as 25 messages in a day.  Now there are only one or two.  Is that
> below average?  The group is for discussion of spiritual and political
> activism and is not affiliated with any group.
>
> I'd appreciate your thoughts.
> Dana
>
>
> [Non-text portions of this message have been removed]
>
>
>
> to unsubscribe: <mailto:onlinefacilitation-unsubscribe@yahoogroups.com>
>
> http://www.fullcirc.com/community/communitymanual.htm
>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>
>
>


Bronwyn Stuckey
StageStruck Online
Professional Development Community Facilitator
bstuckey@...

Fellow online facilitators:



Please forgive any cross-posting – this will be a one-time posting.
While not directly on topic, this is something I believe will be of
interest to the majority of the list members…



I am working with the Gerson Lehrman Group, an independent investment
research firm, to recruit new members for The Councils of
<https://www.TheCouncils.com/ctapp.asp?rcid=K2qCatVo7KAR>  Advisors,
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for various institutional investors including Merrill Lynch, Morgan
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is not just for “consultants”, but for anyone with particular industry
expertise or familiarity with certain companies (even as competitors).



More information, as well as the link to sign up, is below. Please use
these links to sign up and I'll receive a one-time modest referral fee,
but even better, you'll have the opportunity to receive a stream of
potential consulting fees going forward and to enhance your professional
credentials, as well.



Scott Allen

_______________________________________________



   <http://www.glgroup.com/Images/councilslogo.gif>



  <https://www.TheCouncils.com/ctapp.asp?rcid=K2qCatVo7KAR> The Councils
of Advisors was founded by Gerson Lehrman Group to promote interaction
among the industry and investment communities through events, surveys
and consulting engagements.  Among these is the Council of
Communications Advisors, an association of distributors, resellers,
telecommunications executives, IT executives, sales and marketing
professionals, technologists, whom we invite to consult briefly on
issues of information and communication technology for institutional
investors including Merrill Lynch, Morgan Stanley Dean Witter, Janus,
Fidelity and others.  We pay members of the Council an honorarium
according to their hourly rate to educate clients in one-on-one phone
consultations, discussing company, product, technology and market trends
and their experience within the industry.  The consultations are much
like a focus group, but one-on-one. Membership on the Council is also
free, confidential and at your discretion (meaning that Advisors accept
only the consultations they would like to speak on and simply decline
the others).  We also fully respect and adhere to all confidentiality
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to contact Zecki Dossal at zdossal@... with any questions.

_______________________________________________





[Non-text portions of this message have been removed]

Can you resend the link?  They're not working.


Best of success and lots of joy,

Maria Marsala
ElevatingYou.com
Creative solutions, strategies and concepts to solve problems.


Want to create a USP (elevator speech) people will want to listen to?
Develop, package and promote your business with this valuable and no cost
marketing tool! Click here for more information
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My apologies for not QA'ing the e-mail close enough before it went out.
The first instances of the link worked, but the one at the end was
incorrect.  Here's the correct link:

https://www.thecouncils.com/ctapp.asp?rcid=K2qCatVo7KAR

Also, I've had a couple of people ask if anyone's actually getting any
consulting calls, and yes, I actually have gotten consulting calls from
them at my requested rate.

Sorry for the inconvenience.

- Scott -


-----Original Message-----
From: Coach Maria Marsala [mailto:news@...]
Sent: Thursday, May 15, 2003 10:31 AM
To: onlinefacilitation@yahoogroups.com
Subject: RE: [of] OT: Great credential to enhance your credibility,
possible side income

Can you resend the link?  They're not working.


Best of success and lots of joy,

Maria Marsala
ElevatingYou.com
Creative solutions, strategies and concepts to solve problems.

Greetings all, from a VERY wet Sydney.

My name is Robyn Smith and I am a computing studies teacher at an
Independent girls school on the north shore of the (usually)
beautiful Sydney Harbour.

Our school has the requirement that, to create a class, you need at
least 10 students, so, when it looked as though I would be unable to
run a SoftWare Design and Development class for some very eager Year
11 students this year because of low numbers, I proposed to my
principal that I conduct the class as an online group.

She bravely allowed my to give it a try and, fortunatley, the concept
has been working very successfully. I meet the students one lesson a
week, after school and the rest of the time they work independantly
on contacts that I have for them on our school's web site.

Not only does this allow me to practice my much loved self passed,
student centred learning techniques but I can also indulge in a
little multiple intelligences stuff.

I am looking to this group to give me some ideas and alternatives so
that I can perhaps extend the idea to more subjects in my faculty and
in my school.

Robyn Smith
Sydney, Australia

Hi, Robin, welcome and thanks for the inspiring
story!!!
a warm hello
Max


-----Original Message-----
From: Robyn Smith
[mailto:rsmith@...]
Sent: Thursday, May 15, 2003 8:29 PM
To: onlinefacilitation@yahoogroups.com
Subject: [of] New Member


Greetings all, from a VERY wet Sydney.

My name is Robyn Smith and I am a computing
studies teacher at an
Independent girls school on the north shore of the
(usually)
beautiful Sydney Harbour.

Our school has the requirement that, to create a
class, you need at
least 10 students, so, when it looked as though I
would be unable to
run a SoftWare Design and Development class for
some very eager Year
11 students this year because of low numbers, I
proposed to my
principal that I conduct the class as an online
group.

She bravely allowed my to give it a try and,
fortunatley, the concept
has been working very successfully. I meet the
students one lesson a
week, after school and the rest of the time they
work independantly
on contacts that I have for them on our school's
web site.

Not only does this allow me to practice my much
loved self passed,
student centred learning techniques but I can also
indulge in a
little multiple intelligences stuff.

I am looking to this group to give me some ideas
and alternatives so
that I can perhaps extend the idea to more
subjects in my faculty and
in my school.

Robyn Smith
Sydney, Australia




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[Non-text portions of this message have been removed]

Hi all - back from my travels and happy to be back at home, familiar
keyboard and my own space. I will have stories to share about the fabulous
work the folks at Project Harmony Armenia are doing once I get some writing
done and a web page up, but in the mean time, I have some interesting links
to pass along.

Some of you may have been hearing the buzz on the latest thing - Social
Software. It has been both refreshing and annoying to me as it raises the
importance of the human interaction in compter mediated communication, but
also seems to position this as a new idea. It's not. Those of you who have
been facilitating conversations online for years and years know that. But
the tool set is evolving from the software side and the practice is
evolving out of the work we do!

I was pointed to the following via Jon Lebkowsky's http://www.weblogsky.com
and found the comments below the original posting to be well articulated.

http://www.plasticbag.org/archives/2003/05/my_working_definition_of_social_softw\
are.shtml

Take a look. Now, how do we see this as online facilitators? What is our
worldview of online communications from a practice and process orientation?

Nancy

P.S. Welcome to all the new members and special thanks to those of you who
introduced yourself while I was away these past 3+ weeks. I'll be catching
up over the next week or so, but please, know I'm very happy to "see" you
here in the group. For those who have not introduced themselves, remember,
it is a great way to tap into the collective knowledge and wisdom of the
group, both as a giver and a recipient!
Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

Carnegie Mellon Seminar
"Developing and Using On-line Tools for Deliberative Democracy"
June 19-21, 2003

Experienced  practitioners in all aspects of online forums are welcome to
attend a free two-day seminar titled: "Developing and Using On-line Tools
for Deliberative Democracy." The seminar will be held at Carnegie Mellon
University on June 20 and 21 with an opening reception the evening of June
19. The seminar is sponsored jointly by the Institute for the Study of
Information Technology and Society (InSITeS) and the multi-media lab of the
Center for the Advancement of Applied Ethics (CAAE) at Carnegie Mellon
University, which are partners in developing software to facilitate on-line
citizen deliberation.

The purpose of this seminar is to bring together leading theorists and
developers for intensive discussions concerning the details of developing
and using new tools for participatory citizenship. While there will be
opening and closing plenary sessions and lunch time demos, the main purpose
of the seminar will be to allow small group 'workshops' to form around the
interests of the participating members.

The impetus for this Seminar arose from work sponsored by an NSF grant in
relation to the creation and assessment of next-generation Computer
Mediated Communication environments for on-line deliberation democracy
(http://www.heinz.cmu.edu/whatsnew/onlineforum.html). It is our hope that
with this Seminar we can create a collegial atmosphere for detailed
discussions and human networking that will last beyond the actual meeting
time.

The seminar conveners are the Principal Investigators on the NSF grant:

Peter M. Shane, distinguished Service Professor of Law and Public Policy at
the H. John Heinz III School of Public Policy and Management at Carnegie
Mellon University.

Robert Cavalier, member of the Philosophy Department at Carnegie Mellon and
Director of CMU's  Center for the Advancement of Applied Ethics' Multimedia
Lab.

Peter Mulhberger, Political Scientist and Visiting Assistant Professor at
Carnegie Mellon University.

We hope you can join us! Please go to the following web site to find out
more about the Seminar, lodging, and a list of special invitees:
http://caae.phil.cmu.edu/style/Seminar.html

There is no fee for attending this seminar. We will provide continental
breakfast and lunch during the meeting and provide receptions on Thursday
and Friday evening.

You will need to be responsible for your own accommodations and travel
arrangements. Special Seminar rates are available at the Holiday Inn,
University Center and the Hampton Inn, University Center. There are also a
limited number of rooms available through CMU Guest Housing Services.

RSVPs are requested by Friday, Tuesday, May 27. Address all reservations
and   any questions or comments to:

Liz Style
Project Manager
Email: es5w@...
Office Phone: 412.268.8490
Fax Number: 412.268.1440


Peter M. Shane
Distinguished Service Professor of Law and Public Policy and
Director, Institute for the Study of Information Technology and Society
(InSITeS)
H. J. Heinz III School of Public Policy and Management
Carnegie Mellon University
5000 Forbes Avenue
Pittsburgh, Pennsylvania 15213
412-268-5980
FAX:  412-268-5338
E-Mail:  pshane@...
URL:  www.andrew.cmu.edu/user/pshane
Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

In a message dated 5/17/03 12:38:52 AM, onlinefacilitation@yahoogroups.com
writes:

<< For those who have not introduced themselves, remember,
it is a great way to tap into the collective knowledge and wisdom of the
group, both as a giver and a recipient >>

Nancy: i know this request is a bit out of the ordinary one, but I have
noticed a number of UK colleagues in past postings so I wondered if one of
you could give me some "educational" advice --- I am travelling with my wife
and two grandaughters ( ages 16 and 18) to London in early July - does anyone
have any suggestions for places or events we should put on our intinerary?
thanks in advance

Dave Davison

Martin Hall here,

I'm protecting myself from receiving junk mail. By responding to this, you are
letting me know you are a human, and not a spammer machine.
Cheers,
----Martin----




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[Non-text portions of this message have been removed]

Title: Making Online Communities Work
URL: http://www.educationau.edu.au/papers/online_communities_educause.ppt
PowerPoint Presentation
Author:  Kate Dibben,
Publication: EDUCAUSE 2003, May 9, 2003
Source OLDailiy - Stephen Downes

There is not anything new in this PowerPoint aimed at the educational
community, but this is a nice compilation of tips for successful online
groups. I'm happy to see it DOES address moderation/facilitation. Grin. The
author draws her experience from the EdNA's online community.

Nancy

In my early morning surfing I followed this link (below) from Elearning
Post's daily links from May 15.

This flow thing is to me of central importance for online facilitation,
regardless of the application. It is important far beyond elearning.

Think about your F2F facilitation. How do you "sense" that things are going
well, that people are engaged and the group is moving forward? Now think of
how you "sense" this online. Harder, eh?

I'd suggest that our design becomes more critical online in the fostering
of flow. The next question then is how do we know it is there in the
distributed online environment?

Nancy


>eLearn Magazine: INSTRUCTIONAL DESIGN FOR FLOW IN ONLINE LEARNING
>In enumerating ways that instructional design can stimulate flow, this
>tutorial will address how designers of online courses can help students to:
>- Focus their attention on a course
>- Solve problems
>- Develop skills and
>- Enjoy intellectual stimulation
>http://www.elearnmag.org/subpage/sub_page.cfm?section=4&list_item=10&page=1

Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

Hello Nancy and all,

I do find it disturbing that some material in this PPT is not referenced. The
unreferenced 9 Critical Success Factors in this presentation are indeed lifted
verbatim from the 10 "Steps to meet the challenges of developing Communities of
Practice" (McDermott 2000). http://www.co-i-l.com/coil/knowledge-
garden/cop/knowing.shtml. Kate ommitted 4. "Build on core values of the
organisation" perhaps thoguht not relevant to education :-). She may have added
the references and her reasons for adaptation in the presentation and I will
see if I can contact her to find out.

I feel sure this is not an act plageurism but an oversight or what happens when
PPT bullets stand alone removed from the 'fleshing out' of the live
presentation. But as a community we should be scrupulous about acknowledging
the contribution and value of each other's work and share that recognised value
with the community. Don't you think?

Bron




Quoting Nancy White <nancyw@...>:

> Title: Making Online Communities Work
> URL: http://www.educationau.edu.au/papers/online_communities_educause.ppt
> PowerPoint Presentation
> Author:  Kate Dibben,
> Publication: EDUCAUSE 2003, May 9, 2003
> Source OLDailiy - Stephen Downes
>
> There is not anything new in this PowerPoint aimed at the educational
> community, but this is a nice compilation of tips for successful online
> groups. I'm happy to see it DOES address moderation/facilitation. Grin. The
> author draws her experience from the EdNA's online community.
>
> Nancy
>
>
>
>
> to unsubscribe: <mailto:onlinefacilitation-unsubscribe@yahoogroups.com>
>
> http://www.fullcirc.com/community/communitymanual.htm
>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>
>
>


Bronwyn Stuckey
StageStruck Online
Professional Development Community Facilitator
bstuckey@...

I'm forwarding the following from Stephen Downe's OLD of today, May 19th,
because one of the more frequent questions I'm getting this day from an
online group facilitation standpoint is how do we capture/harvest/use the
knowledge that is generated in online group interactions. I used to just
focus on summarizing and "harvesting" through recaps, but volume and
diversity of content can't be addressed with just those two activities. So
I've been trying to pay attention to what people are thinking about this
stuff. Here is one view. I have just skimmed, but wanted to send this out
before I got distracted with WORK!! Grin.

I've also left the subscription info in as this is a great newsletter,
folks! Note that Stephen also uses the Creative Commons license as an easy
way to share (as do I on my website.) Add to the world... rather than
subtract from it.

N


><http://ifets.ieee.org/discussions/discuss_may2003.html>Developing a
>Knowledge Capture System Based on Sharable and Self Documenting Learning
>Objects
>This interesting paper kicks off this week's IFETS discussion. The idea is
>to capture and make available for reuse the knowledge created by students
>diuring the course of a class. Those same students could also review
>previously created knowledge. The mechanism is the 'sniplet' - a piece of
>learning material roughly equivalent to what could be placed on one
>overhead transparency (obviously this definition will have to be updated
>for those who have never seen acetate). The author describes a sniplet
>authoring system and raises a number of questions related to their
>classification and use. Good stuff. By Michael Verhaart, International
>Forum of Educational Technology & Society, May 18, 2003 11:59 a.m.
>[<http://www.downes.ca/cgi-bin/website/refer.cgi?item=1053269959&sender=>Refer]\
[<http://www.downes.ca/cgi-bin/website/research.cgi?item=1053269959>Research][<h\
ttp://www.downes.ca/cgi-bin/clist/clist.cgi?topic=1053269959&db=Link&key=1053269\
959&reply=new>Reflect]
>
>
>Know a friend who might enjoy this newsletter?
>
>Feel free to forward OLDaily to your colleagues. If you received this
>issue from a friend and would like a free subscription of your own, you
>can join our mailing list at
><http://www.downes.ca/cgi-bin/website/subscribe.cgi>http://www.downes.ca/cgi-bi\
n/website/subscribe.cgi
>
>[<http://www.downes.ca/news/about_old.htm> About This NewsLetter]
>[<http://www.downes.ca/archive/> OLDaily Archives]
>[<mailto:stephen@...> Send me your comments]
>
>Copyright © 2003 Stephen Downes
>This work is licensed under a
><http://creativecommons.org/licenses/by-nc-sa/1.0>Creative Commons License.
>To change your email address or to unsubscribe:
><http://www.downes.ca/login.cgi?auto=http://www.downes.ca/login.cgi?auto=102994\
6572,1029946572>Click
>Here and go to User Options

Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

Title: Are You Ready for Social Software?
Author: Stowe Boyd
URL: http://www.darwinmag.com/read/050103/social.html?action=print
Date: May 2003
Pub: Darwin Magazine

More from Stowe - and I appreciate the distinction he brings to this
article about the recent attention/hype/interest in "social software."
Stowe makes the distinction that SS is "bottom up" vs "top down." Groupware
is task focused and top down. It has "access lists" and control mechanism.
It focuses on task. Social software affords the creation of relationships,
networks and affiliation. (Among other distinctions -- read the article -
my oversimplification does no service!)

I'm still trying to think about this in terms of its impact on
facilitation. I think in terms of the groups I work with, this different
lens is helpful, but I sense that the "stuff" they do - the types of
interaction they need, want, seek -- is both top down, bottom up and
everything in between. The relationship and affiliation thing is part, but
not all.

I think I'm still scratching my head and screwing up my eyebrows on this.
As facilitators, this "social" label should be on our radar screens. I'm
trying to pay attention. What do the rest of you think? How are you making
sense of it?

At least I know what we do sure is "social!"

Nancy


Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

Bron,

Thanks for the link to McDermott.  Anyone wanting a good grounding and other
resources should see his article and his site.  I learned!  Check it out.
Dana


[Non-text portions of this message have been removed]

It is really really interesting!

Mar

Producción TV-Radio
Dept de Comunicación
____________________________________

Forum Barcelona 2004
Llull 95-97 planta 5
08005 Barcelona, Spain
Tel Directo: 93.320.89.49

http://www.barcelona2004.org
____________________________________




Nancy White <nancyw@...>
18/05/2003 15:33
Por favor, responda a onlinefacilitation


         Para:   onlinefacilitation@yahoogroups.com
         cc:
         Asunto: [of] PPT: Making Online Communities Work


Title: Making Online Communities Work
URL: http://www.educationau.edu.au/papers/online_communities_educause.ppt
PowerPoint Presentation
Author:  Kate Dibben,
Publication: EDUCAUSE 2003, May 9, 2003
Source OLDailiy - Stephen Downes

There is not anything new in this PowerPoint aimed at the educational
community, but this is a nice compilation of tips for successful online
groups. I'm happy to see it DOES address moderation/facilitation. Grin.
The
author draws her experience from the EdNA's online community.

Nancy




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[Non-text portions of this message have been removed]

http://trace.ntu.ac.uk/writersforthefuture/wfteacherspost.cfm

This one caught my eye because in the job description, there seems to be
many facilitator skills. I thought some of our online colleagues who work
in primary education in the UK might be interested. Note, this is not a
virtual position, but see the job posting for details. Looks like there is
some flexibility!!! Makes me wish I were a primary teacher with online
faciltiation skills in the UK!!!

Nancy

Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

While doing some research on interactive design models, I ran across a
site that has a report that has a report on different conferencing
systems that you can try for free, including Webex, etc. I haven't
investigated all of the claims yet. Other articles are also available.

http://www.masternewmedia.com/reports/webconferencing/trial.htm

There are also links to other sites that discuss conferencing systems
etc.
http://www.thinkofit.com/webconf/index.htm
http://www.conferzone.com/resource/wp.html

Bev Ferrell

HCI International 2003
Crete, Greece, June 22-27
T1: Online Communities
Full Day Tutorial
Jennifer Preece, Chadia Abras
University of Maryland Baltimore County

Objectives:
This tutorial provides a broad introduction to the research and development
practices involved in creating successful online communities. After completing
this tutorial you should:

Be able to discuss research that impacts the design, management and success of
online communities (part 1);
Be aware of different software architectures for supporting online communities
and know the pros and cons of using two well-known freeware bulletin board
systems (part 2);
Know what is involved in participatory community development, and be able to
evaluate usability and sociability of the design (part 3);
Be aware of management challenges for moderating and supporting an evolving
online community (part 3);
Be able to discuss the differences between health, education and business
online
communities and how these differences impact development and management of
these
communities (part 4).

Content and Benefits:
The content for the day will be split into 4 parts. Each part will contain
activities that involve participants in small groups.

Morning part 1: Review of key research findings about developing and managing
online. communities.
This review focuses on topics that directly address the question: 'what
makes an
online community successful?' This review will provide a foundation for the
discussion and activities that follow during the rest of the day. Some topics
that will be covered include: the purpose of online communities, communication
and conflict online, identity, social presence and awareness, participation and
lurking, empathy and trust.
Benefits: It would take months to find and synthesize this information unless
you are working in this area.

Morning part 2: What to look for in software to support online communities.
We will briefly review the different types of software environments that can be
used to support online communities. We will then examine the features of two
popular freeware bulletin board systems in detail and report on our experience
of using these systems. We will also review architectures for a few well-known
commercial environments.
Benefits: You will learn about currently available software and what it is like
to develop online communities using these systems.

Lunch

Afternoon part 1: Developing and managing online communities.
We will present a 'participatory community development method'. Our method
describes what to look out for when developing online communities, how to
involve participants, guidelines for developing and managing successful online
communities and heuristics for evaluating success.
Benefits: You will learn about key issues in developing and managing online
communities.

Afternoon part 2: Special issues of concern for: health, education and business
communities. Communities differ depending upon their goals. During the last
part
of the tutorial we will examine examples of health, education and business
communities and we will analyze their differences in order to understand what
makes each type successful.
Benefits: You will learn how communities differ and how to design and manage
different types of communities.

Book: Online communities: Designing usability, supporting sociability (Preece,
2000) John Wiley & Sons, England: Chichester.

Target Audience:
We welcome practitioners and academics who seek a broad exposure to the
practicalities of developing online communities.

Brief Biographical Sketch:
Jennifer Preece is a professor of information systems at UMBC. She researches
and teaches online communities and human-computer interaction. Her research
focuses on understanding the usability and sociability issues that
contribute to
the success of different types of online communities. Topics on which she is
currently working include: empathy and trust, participation and lurking (i.e.,
non-posting), heuristics and tools for evaluating success. Jenny Preece has
published widely and is author or co-author of 8 books including two recent
ones: Preece, J., Rogers, Y. & Sharp, H. (2002) Interaction design: Beyond
human-computer interaction. New York, NY: John Wiley & Sons.
www.id-book.com and
Preece, J. (2000) Online communities: Designing usability, supporting
sociability. Chichester, UK: John Wiley & Sons.
www.ifsm.umbc.edu/onlinecommunities

Chadia Abras is a graduate student at UMBC. Her research focuses on developing
usability and sociability heuristics to assess success in different types of
online communities. A goal of this work is to develop metrics that determine
success. Her work uses a community-centered development approach, assessing the
usability and sociability of the site, selecting software to support online
communities and evaluating the community through surveys, interviews and
logging
in order to determine success.

Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

(via John Maloney on the com-prac list - start date not clear from this
announcement - sorry)

On behalf of Ken Jordan, Neil Sieling, Jan Hauser, and  Steven
Foster, we would like invite you to participate in a
groundbreaking "peer review" process.

Attached you will find an Abstract of an advance draft of a white
paper entitled: "THE AUGMENTED SOCIAL NETWORK: BUILDING IDENTITY AND
TRUST INTO THE NEXT-GENERATION INTERNET," a report from the LinkTank
written by Ken Jordan, Jan Hauser and Steven Foster.

It considers the following propositions:  Could the next generation
of online communications strengthen civil society by better
connecting people to others with whom they share affinities, so they
can more effectively exchange information and self-organize?  Could
such a system help to revitalize democracy in the 21st century?

The paper couples political analysis with a description of a
technical architecture that can be achieved with today's technology.

We are assembling a distinguished group of innovators in the fields
of online communications, social network theory, and public interest
media to read this draft of the paper and publish their feedback to
the group via an on-line "Collaboratory" designed specifically for
this process.  The intent is to generate a lively discussion amongst
the reader group with the goal of including an edited version of the
feedback as part of the final publication.

The review and feedback process will take place over the next few
weeks, leading up to the public presentation of the paper at the
Planetwork Conference: Networking a Sustainable Future in San
Francisco, June 6-8, 2003.  For more on the conference, see:
http://www.planetwork.net.

You can download a PDF of the full text of "THE AUGMENTED SOCIAL
NETWORK:

BUILDING IDENTITY AND TRUST INTO THE NEXT-GENERATION INTERNET" at:

http://collaboratory.planetwork.net/linktank_whitepaper/ASN2003-05-
15.pdf/file_view

The white paper will be the basis for a collaboratory online
discussion process, facilitated by Blue Oxen Associates, and
culminating in a three day live collaboratory facilitated by The
Knowhere Store, at the conference.  For more information, or to
participate, visit:

http://collaboratory.planetwork.net

It is our hope that you will join us for this exciting dialogue, as
your insights and feedback are invaluable to making this document
serve its stated purpose.  If you know of others who you think
should be included in the "Collaboratory" process, please feel free
to pass this on to them, or send us their contact information and we
will invite them to take part.

We would like to extend our gratitude in advance for your
participation,

Sincerely,

Elizabeth Thompson & Jim Fournier, Planetwork

--------

THE AUGMENTED SOCIAL NETWORK:
BUILDING IDENTITY AND TRUST INTO THE NEXT-GENERATION INTERNET

A Link Tank Report
by Ken Jordan, Jan Hauser, and Steven Foster

Abstract

Could the next generation of online communications strengthen civil
society by better connecting people to others with whom they share
affinities, so they can more effectively exchange information and
self-organize? Could such a system help to revitalize democracy in
the 21st century? When networked personal computing was first
developed, engineers concentrated on extending creativity among
individuals and enhancing collaboration between a few. They did not
much consider what social interaction among millions of Internet
users would actually entail. It was thought that the Net's technical
architecture need not address the issues of "personal identity"
and "trust," since those matters tended to take care of themselves.

This paper proposes the creation of an Augmented Social Network
(ASN) that would build identity and trust into the architecture of
the Internet, in the public interest, in order to facilitate
introductions between people who share affinities or complimentary
capabilities across social networks. The ASN has three main
objectives: 1) To create an Internet-wide system that enables more
efficient and effective knowledge sharing between people across
institutional, geographic, and social boundaries.  2) To establish a
form of persistent online identity that supports the public commons
and the values of civil society. 3) To enhance the ability of
citizens to form relationships and self-organize around shared
interests in communities of practice in order to better engage in
the process of democratic governance. In effect, the ASN proposes a
form of "online citizenship" for the Information Age.

The ASN is not a piece of software or a website. Rather, it is a
model for a next-generation online community that could be
implemented in a number of ways, using technology that largely
exists today. It is a system that would enhance the power of social
networks by using interactive digital media to exploit the
transitive nature of trust through the principle of six degrees of
connection. As a result, people will be able to inform themselves
and self-organize more effectively -- in non-hierarchical,
rhizomatic social formations -- leading to more opportunities for
engaged citizenship. Part 1 of the paper discusses the concepts
behind the ASN, why it is important to pursue such a project today,
and the dangers civil society faces if it is not pursued. Part 2
describes a technical architecture for the protocols and software
that would support a system of recommendations through trusted third
parties across the Internet as a whole. Part 3 offers
recommendations for first steps toward achieving the ASN.

The ASN weaves together four distinct technical areas into
components of an interdependent system. The four main elements of
the ASN are: persistent online identity; interoperability between
communities; brokered relationships; and public interest matching
technologies. Each of these is discussed in a separate section in
detail.

The issue of persistent online identity is examined first through a
contrast between the needs of civil society and current initiatives
in the commercial sector, the Liberty Alliance Project and
Microsoft's .Net identity system, named Passport. The ASN calls for
a public interest approach to online identity that enables
individuals to express their interests outside contexts determined
by commerce. This approach would include a digital profile that has
an "affinity reference" that would facilitate connections to trusted
third parties.

The section on interoperability between online communities starts
with a discussion of Reed's Law, which shows how the value of social
networks grows exponentially through interconnectivity. We then
discuss how the ASN would apply Reed's Law to online communities of
practice in new ways, through the creation of interoperability
protocols that will enable individuals to cross more easily between
social networks. The ASN would create strategically placed "doors"
between online community infrastructures, which today act
like "walled castles."  Also discussed are the module software
applications necessary to extend the functionality of online
community infrastructures so they can support ASN activity.

The section on brokered relationships begins by discussing the
importance of brokering introductions between people using the ASN,
and describes the "introduction protocols" that would facilitate
this process. While many ASN introductions would be automated,
others of a more sensitive nature will require specialized brokering
services that provide customized introductions, appropriate to
narrowly defined circumstances. These are discussed, as well as
current brokering systems that are developing relevant technology.

The section on public interest matching technologies explains why it
is crucial for the civil society sector to participate in the
creation of online ontologies and taxonomies that are now shaping
the semantic structure of the Internet. Also discussed are the ways
that matching technologies enhance online communities, and how the
ASN would develop protocols that enable interoperability between
online ontological frameworks. The latter would enrich knowledge
sharing between social networks by allowing distinct communities to
compare "knowledge maps," and easily access diverse viewpoints.

The ASN could be achieved in an incremental manner, with software
and protocols developed among a relatively small group of
participants, and gradually adopted by larger online community
systems as they see fit. The ASN would be built on open standards,
shepherded by a not-for-profit initiative that coordinates efforts
in the technical areas described above. Aspects of the
implementation could be undertaken by for-profit companies that
respect these open standards, just as companies today profit from
providing email or web pages. But to insure that ASN meets its
public interest objectives, participating organizations would have
to agree to abide by the ASN's principles of implementation.


Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

URL: http://www.pewtrusts.com/pdf/extranet_benchmarks.pdf
Title: Benchmarks for Building Extranets
and Online Communities
Author:Jillaine Smith
jillainedc@...

A report by the Benton Foundation on the Pew Memorial Trust's website by a
former Benton staffer, Jillaine Smith. From a facilitation POV, see the
bottom of page 11

I quibble a bit with the interchangability of the term Extranet and Online
Community offered at the beginning of the point (because I don't seem them
as interchangable! Grin). But I appreciate what this report offers for
people who are trying to build accountability into their online
interactions. That old ROI thing!!

Enjoy

Nancy


Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

URL: http://www.webdialogues.net/cs/emp/view/di/6?x-t=home
What (from the website)
Dates: <ay 19 - 23

This online Dialogue follows a similar event conducted last spring by
Information Renaissance in collaboration with the Joint Committee to
solicit public comments in drafting the Master Plan. Over 900 hundred
people participated. This Dialogue presents an opportunity and a challenge
to both policy makers and Californians to draft legislation that results in
successful implementation of California's Education Master Plan. We
encourage participants to take a long view, think beyond individual
interests, try to understand other perspectives, and define key issues.
Above all, think about how these bills can contribute to promoting
achievement of all students.

Throughout the week we will be joined by several California Legislators, a
variety of guest panelists, and hundreds of individuals throughout the
state who care about education. We encourage everyone who is interested to
share their thoughts and ideas on this important topic. We are particularly
interested in hearing from parents and students on Tuesday when we discuss
what California should expect students to learn and what kinds of learning
support they should be guaranteed, but welcome the participation of
everyone each day.

This is a Web-based discussion in which people can register and participate
at their convenience and their desired level of involvement. Everyone can
review the discussion Agenda, review daily summaries, make use of resources
in the Library, and follow the discussion. Registered individuals will
receive daily summaries by e-mail, may contribute as much or as little as
they desire to the discussion, and complete daily feedback forms.



Nancy White
Full Circle Associates - http://www.fullcirc.com - 206-517-4754

sorry guys/gals..accidentally hit the Enter key while in the subject line.

I found the http://www.twiki.org/ site which has a modified wiki. It
tracks changes etc. if you are interested in reading about it.
Bev Ferrell

Thanks for digging up the meaty articles!

I'm forwarding this particular article around to our Foundation since it
will be of interest to several folks, not least of which is our
evaluations person. I'm willing to take the extranet/community jumble in
stride. Since the rise of "social software" as a term, I've been
realizing that I routinely pick and choose from things that have been
proven or at least seem valid rather than buy into one system or set of
terms. Unfortunately, this may be why I tend to not speak up a lot. <g>

Anyway, I'm going to see how much will mesh with my work and use the
benchmark that I seem to actually apply (not just the ones I am already
meeting, though that's a nice bit of validation too).

And since modesty prevent you from mentioning it, congratulations on
Full Circle Associates making the list of resources.

Cheers,
Scott

"phoenixziaco" <bferrell@...> wrote:

> sorry guys/gals..accidentally hit the Enter key while in the subject line.
>
> I found the http://www.twiki.org/ site which has a modified wiki. It
> tracks changes etc. if you are interested in reading about it.
> Bev Ferrell

Has anybody here succeeded in installing it when they don't have root
access on their server?  I remember trying a few months ago and giving
up, but I don't remember anymore what I tried.  It looked attractive
because it also allowed people to require logins -- probably necessary
for any real client work.

Barring that, does anyone know of a Wiki that does allow logins so you
can limit client A to one section and client B to another?

TIA,

Bill
--
Bill Harris                                  3217 102nd Place SE
Facilitated Systems                          Everett, WA 98208 USA
http://facilitatedsystems.com/               phone: +1 425 337-5541