FWIW I'll give you my recent experience (this past week).

I purchased ADM over a week ago - they sent me a receipt for my $129
within seconds.

After waiting three days, I finally emailed them requesting my serial
number so I could unlock the trial edition.

A day later they sent one, but when I tried to use it, the program
said the number was invalid.

Another couple of emails and week later with no response, I canceled
my order and stopped payment on my credit card.

For comparison, check out IdeaMason - a great product and a company
with much better vibes: http://www.ideamason.com/

--- In outliners-pims@yahoogroups.com, "gianariele" <gianariele@...>
wrote:
>
> In the past many people in this group showed interest in the ADM
platform.
>
> For this reason I bring to this group's attention the following
mails.
> Gianni
>
> From: Gianni Meneghini [giannime@...]
> Sent: 04 March 2007 06:52
> To: 'Getting_Things_Done@yahoogroups.com'
> Subject: RE: [GTD] Problems with ADM
>
> After Daly's mail I was expecting some reply from Eric Sommer, who
is
> the ADM CEO and who usually reacted
> promptly to such messages, but no reply came.
> Then I went through the last announcements of the ADM's beta
versions
> and I realized that instead of the
> Eric's usual quotations,
>
> "True development puts first those that society puts last."
> -Mahatma Gandhi
>
> "Dare to be naive."
> - Buckminster Fuller
>
> "Work for the world."
> - Karl Marx
>
> "A loving heart: In all the world this state of mind is best."
> - ADM CEO
>
> the closing sentence was:
>
> This email communication was sent on behalf of:
> Eric Sommer
> Suite 21 @1091 Broughton St.
> Vancouver, B.C. V6G 2A9
> You are receiving this email communication because you or someone
> using your address either submitted an
> online form or autoresponder to either us or one of our associates.
>
>
> If you feel that your receipt of this mailing has been in error...
> please go to the following url:
> http://rm.inetcomm.us/r.asp?i=8386022-0-563-0-gia-6
>
> To better understand what is going on I went to that link and
> immediately I got the following message:
>
> Your remove request has been processed.
>
> Indeed, I reckon this time Eric Sommer avoids to be naïve.
>
> From my part, a part from crying for the 100 dollars I paid for the
> beta, I can only reiterate and stress Daly's
> message, at least to warn everybody of the danger.
>
> Gianni
>
> --------------------------
>
> From: Getting_Things_Done@yahoogroups.com
> [mailto:Getting_Things_Done@yahoogroups.com] On Behalf Of
> Daly de Gagne
> Sent: Saturday, February 24, 2007 2:53 PM
> To: Getting Things Done
> Subject: [GTD] Problems with ADM
>
> I feel compelled to write the following, having in past been a
strong
> supporter of ADM, an information
> management program with features I believe make it an ideal GTD
platform.
>
> First of all, I am wondering how many people here use ADM, or have
> considered using it, and
> encountered either good or bad experiences with the company?
>
> ADM4 has been in beta for many months, probably well over a year.
Some
> people, I am told, have paid
> for ADM at the end of the trial period. In essence, they are then
> paying for the right to use a beta
> program.
>
> Some of the people most directly connected with providing input on
ADM
> development from version 2
> onwnard have been removed from the private developer's list. I
myself
> was removed after questioning,
> in private email conversation mind you, the decision by Eric Sommer,
> the ADM CEO, to moderate the
> developer's list even though there was virtually no traffic on it,
and
> neither spam nor out-of-control
> members. Eric lives in China now, and said his decision was made
after
> being made aware of the
> benefits of moderating on a tv show.
>
> We have been told the program is being recoded so that it is has a
> more robust data engine. If the
> coding is done well, and a decent effort is made to get rid of bugs,
> version 4 could be a great program
> if it is released. Time passing, and little or no communication,
> hardly inspires confidence that the
> program will be released or, at least, released soon.
>
> As I have been on record on this list for recommending ADM, I feel
it
> is an ethical necessity to now go
> on record saying that:
> 1. No one should pay for a program that is still in beta because
then,
> in essence, one is then paying
> for the right to do the company's work at one's own expense.
> 2. I can no longer recommend the program to anyone, in spite of
its
> various merits, because of the
> mercurial nature of decision making and lack of communication at the
> top -- decision-making
> that frankly leaves me with a lack of confidence about the program's
> future.
> 3. Also preventing me from recommending the program is the lack
of
> consistent communication
> from the company on its own list. In the last 18 months or so
members
> had to take Eric to task
> for communication lapses. The list in question had provided Eric and
> ADM with the equivalent
> of hundreds, if not thousands, of volunteer hours of checking build
> after build after build for
> bugs, and making dozens of suggestions that have improved the
program.
> It is with sadness that I write the above, which is, of course, my
own
> opinion based on experience with
> ADM and Eric.
>
> There are alternative programs, such as MyInfo (which I use
> increasingly), UltraRecall, InfoSelect,
> MDE InfoHandler, as well as a myriad of GTD-specific programs that
> have been written about here
> recently.
>
> If I have a reason to regain confidence in ADM and its style of
> customer relations, I will again
> recommend ADM.
>
> Daly
>