----- Original Message -----

From: Rehan Allahwala

To: pakistanictpolicy@yahoogroups.com ; info@...

Sent: Monday, June 29, 2009 2:52 PM

Subject: Re: [pakistanictpolicy] DSL Service - Consumer Rights?? Where is PTA?

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On 6/29/09, Shahzad Ahmad <shahzad@bytesforall.net> wrote:
> Dear Colleagues,
>
> Hope all is well there.
>
> Just sharing personal account of Internet service availability, quality and
> tall claims (?) of the government regarding broadband penetration in
> Pakistan. The case in question is from relatively more advanced urban area
> of the country.
>
> Am an unfortunate user of Link DSL. Its only because Link 'don't' Net is the
> only service provider, where I live. Yes, there is another one called PTCL
> Broadband but for various reasons I do not wish to use their service.
>
> It would happen quite often earlier as well but for the last one and half
> month, I could get connectivity for hardly few hours. I have been sending
> complaints after complaints to my DSL service provider about unavailability
> of service and how it is just not connecting making my work and social life
> miserable. The service provider had been persistent in telling me that they
> are working on this and the problem will be resolved in "48" hours. Its been
> more than a month and despite my over a dozen complaints, humble requests,
> exchange of hot words, threats to sue them, shouting, and again humble
> requests these 48 hours never came to an end. Even this morning, I couldn't
> connect as my DSL was just not synching with the network.
>
> Just today a while ago, I have received an interesting email from the
> service provider, the text marked in red is quite interesting (see below).
> Make me think that if consumers also have any rights? who will make sure the
> availability and quality of service? While I am bound to pay for the
> service, I think service provider also need to provide round the clock
> connectivity. Am I right?
>
> Will PTA ever take a notice and do what they are supposed to do?
>
> Seeking your advice on what should I do about it? Should I just go and
> deposit the money as there is a legal notice in the following message? Or
> still try to get the service first and then pay? Can we try to let PTA know
> about this sorry state of affairs? And above all, will PTA be ever
> interested to investigate and take corrective measures benefiting the users?
>
> All ears :)
>
> best wishes and regards
>
> Shahzad
>
> ----- Original Message -----
> From: LDN Billing
> To: shahzad
> Sent: Monday, June 29, 2009 6:37 AM
> Subject: LINK DSL Payment Status
>
>
> Dear Valued Customer,
>
> This is to inform the outstanding balance of your LINK DSL account.
>
> Customer Code :xxxxxxxxxx
> Customer Name :Shahzad Ahmad
> DSL Service Number : xxxxxxxxxxx
>
> Financial Information:
>
>
> S.N. Due Date Invoice Amount Remaining Amount
> 1 22 Jun 2009 1200 1195
>
>
> Total Amount : 1195 PKR
>
> You are requested to pay the dues at your earliest or you will face
> service suspension for 1-2 hours in next five days. Non-payment after next
> five days will result in permanent service suspension.
>
> Kindly avail any of the following payment options from our website
> www.mylink.net.pk to make your payments in time.
> 1.. Customer Service Offices (Check locations)
> 2.. Payment Collection Request (Select Date & Time)
> 3.. Payment at Bank (Check locations)
> 4.. Drop Box (Check locations)
>
> Legal Notice: According to your contract with LINKdotNET regarding
> LINK DSL account, kindly note that you are legally bound to make regular
> payments for the service usage. In case of non-payment of the service
> charges, LINKdotNET reserves all the rights to terminate or suspend your
> LINK DSL service and legal action may be taken. LINKdotNET bears no
> liability, and will not be held accountable, in case of any loss incurred to
> the customer due to Internet service unavailability.
>
> It may take up to 5 days to recognize your payment depending upon the
> mode of payment.
>
> Kindly ignore this message if you have already made the requested
> payments.
>
> Please do not reply to this email. For any further queries, please
> feel free to contact at 24 Hrs. helpline 111600111 or info@....pk
>
> Regards,
>
> Customer Care Services,
> LinkdotNet
> An Orascom Telecom Company
>
>
>
>
>

--
Sent from my mobile device

Rehan AllahWala
http://www.SuperTec.com - Tomorrow's Technology, Today.
http://www.didx.net - World's Biggest Number Trading Platform.