Often the focus of a project is changed from the goal - such as better
customer service, reduced costs, increased performance, etc - to the
delivery of the tasks. These tasks are those that are 'guessed' at
during the project definition phase and in many cases become etched in
stone. This often results in projects being delivered 'successfully'
but without meeting hope for benefits (which could change over the
course of the project). Has anyone had any experience with a PM tool
that focuses on the goal and set's diviations to it instead of
predefined tasks, value, costs, etc.?? Is such as tool possible?

-meade