I just completed another class (taking some certificate/masters
classes at Steven's Tech) - and an interesting topic was 'voice of the
customer' where you would track what the customer is asking for, the
priority, how it relates to an actual request (translation from
customer talk to developer talk) and how it will be addressed (if it
will be) - and example would be something like:
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Customer: End User

Comment: 'I would like to be able to print historic transactions'

Priority: Medium

Request: Keep a rolling 13 month history of transactions and allow the
customer to enter reporting date range - reporting at a monthly
level

Satisfied by: The current/planned reporting functionality for
transaction reporting supports this - we will review with the customer
once a test environment is in place.
-------------------------------------------
this would be in a spread sheet format with the info across and each
row a 'voice of the customer' request.

Has anyone used a tool to capture and track this info???