Hello, Experts
I am having an issue with a HP2420, after the user replaced an expired toner now
the printer will only print an image on 2/3 of the right side of the page or
there abouts. I tried swapping toner but no help, I then checked the contacts
and the transfer roller (including the 2 springs underneath) and they all seemed
good. I cleaned the printer out the best I could and tried to clean the window
for the scanner and then by putting in the first toner I was able to get it to
start printing the whole page. Well that was yesterday and now today it is
printing so faint that the user can't read it.....I was thinking either the HVPS
or scanner, but couldn't figure out why it would all of a sudden start this
right after a toner replacement. So I figured it must have to do with some kind
of a contact for the toner or transfer roller, but can't really see anything
obvious. I haven't had any experience with this model before now, although we
have 4 on hand, but have
never had any issues with them. Does anyone have any experience with this
particular issue on this printer? I am open to any suggestion. Thanks for you
help

Derik



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