With all the talk of companies such as Net Audio and Dada
Electronics, it seems that we hit a crossroads when deciding whether
to service/repair or upgrade/improve our Quad equipment. If we opt
for the upgrading route, we are commiting to a one-way road. I
believe (please correct me if I'm wrong) that Quad will not service
equipment which has modified from the original spec' e.g. sent to Net
Audio - can anyone confirm this? I read with concern a post on here,
about the less than perfect service Quad gave to a customer.
Hopefully, this was a one-off blip.
It is always desirable to improve the sound of equipment we have but
in Quad's case, is it the "right" thing to do? Should we just have it
repaired to the same original spec'? I am completely undecided on
this. Should we abandon Quad, in search of audio perfection or remain
loyal, particularly in the current economic climate?
I want to send my equipment back to Quad for repair, almost out of
necessity/guilt in order to keep their service dept running. Although
I would also like to upgrade/improve to modern components. By doing
so though, I risk losing any chance of sending it back to Quad in
years to come (if they're still around) for a service and also commit
their service dept to a slow decline. My crystal ball can't tell me
whether Net Audio or Dada will still be around in 30 or 40 years
time, in the same way that Quad's service dept have been!
Can I ask for people's views on this? Both good and bad points but it
should be constructive (and soul searching?). I presume I'm not the
only person in this quandry. Perhaps I am being too sentimental.
After all, business is business - right? Thanks. Mark Bloomfield.