[Forwarded]

Dear RSA SecurCare Customer,


RSA, The Security Division of EMC, previously notified customers that
third-party software products that lock files, such as anti-virus and
back-up software, can cause instabilities and data corruption.



Platforms:


* RSA Authentication Manager 7.1 on all supported platforms
* RSA Authentication Manager 7.0 on all supported platforms



Recommendation:


Customers requiring the use third-party anti-virus software need to
configure the exclusion list to include the directory that contains
the folder "RSA Authentication Manager/db" so that files in this
folder are not locked. Failure to do so can result in product
instabilities and data corruption. If the third-party software does
not support this capability it should not be used in conjunction with
RSA Authentication Manager. Once the folder is added to the
third-party software exclusion list, RSA Authentication Manager will
operate properly. RSA requires that only the built-in back-up included
with RSA Authentication Manager be used for all back-up operations.



Obtaining Documentation:


To obtain RSA documentation, log on to RSA SecurCare Online at
https://knowledge.rsasecurity.com and click Products in the top
navigation menu. Select the specific product whose documentation you
want to obtain. Scroll down to the section for the product version
that you want and click on the set link.



Obtaining More Information:


For more information about RSA Authentication Manager, visit the RSA
web site at http://www.rsa.com/node.aspx?id=1166.



Getting Support and Service:


For customers with current maintenance contracts, contact your local
RSA Customer Support center with any additional questions regarding
this RSA SecurCare Note. For contact telephone numbers or e-mail
addresses, log on to RSA SecurCare Online at
https://knowledge.rsasecurity.com, click Help & Contact, and then
click the Contact Us - Phone tab or the Contact Us - Email tab.



General Customer Support Information:


http://www.rsa.com/node.aspx?id=1264



RSA SecurCare Online:


https://knowledge.rsasecurity.com



About RSA SecurCare Notes & Alerts Subscription


RSA SecurCare Notes & Alerts are targeted e-mail messages that RSA
sends you based on the RSA product family you currently use. If you'd
like to stop receiving RSA SecurCare Notes & Alerts, or if you'd like
to change which RSA product family Notes & Alerts you currently
receive, log on to RSA SecurCare Online at
https://knowledge.rsasecurity.com/scolcms/help.aspx?_v=view5.
Following the instructions on the page, remove the check mark next to
the RSA product family whose Notes & Alerts you no longer want to
receive. Click the Submit button to save your selection.



Sincerely,

RSA Customer Support