Director, Solutions Architecture - IVR's / Contact Centers

Location:  Dallas area      (Position ID:  AXG-1246)

JOB DESCRIPTION:

As a key senior level member of a Professional Services Organization, you will be fully accountable for the technical aspects of deployment projects for advanced speech applications in large-scale contact center environments.

Working with customers, project teams (Project Managers, VUI Designers, Software Applications Developers, Test & Performance Tuning Specialists, Speech Scientists, etc.), you will play a central role in all critical project steps, including requirements gathering/ documentation and developing system design review plans to deploy enterprise-level systems. These systems allow callers to utilize the many self-service features of state-of-the-art, speech-enabled Interactive Voice Response systems.

RESPONSIBILITIES:

•   Lead the overall system and software architecture of the company's speech solutions in a multi-project environment.

•   Assist the Project Manager with technical planning, scheduling and risk assessment/mitigation

•   Lead the definition and creation of the technical requirements specification for customer IVR/ Call Center projects.

•   Work closely with internal company experts in user interface design and speech recognition to ensure application requirements are correctly understood, implemented and performance is optimized.

•   Work closely with partners, vendors, and end customer technical organizations to understand requirements and limitations of platforms and communicate these to the Professional Services Organization (PSO).

•   Work closely with Product teams to understand technical requirements and limitations of new products and communicate this to the PSO.

•   Identify key tools and processes that are missing or need improvement to increase the quality and efficiency of the PSO.

•   Create and deliver training to both internal and external resources on software development tools, technologies, and processes.

•   Provide pre-sales support when and where appropriate regarding feasibility of technical approaches in  sales proposals.

•   Identify new technologies and tools that will assist developers in implementing solutions.

•   Provide in-depth technical assistance to project teams as needed.

•   Guide, support, and mentor developers implementing the application.

•   Review all major software deliverables to ensure architectural consistency across projects

QUALIFICATIONS:

•   6-10 years of software development experience with progressive growth into lead technical architecture roles, with 1-2 years in a lead role.

•   Strong Java/C/C++ fundamentals and large project experience with Java/C/C++ development
•   Experience with VXML, computer telephony, leading DBMS and middleware packages, and speech recognition applications

•   Deep understanding of architectural design patterns and principles

•   Excellent analysis and diagnostic skills.

•   Fluency in Windows and UNIX

•   Excellent oral and written communications skills

•   BSCS or equivalent experience

•   Be able to work with a minimum amount of direct supervision

Please refer to Position ID:  AXG-1246

Contact:
 
Arnold Garlick
Pacific Search Consultants
arnold@...
office:  949. 366. 9000 extension 2#
www.SpeechTekJobs.com 
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