Usability Engineer - Voice User Interface Design & Test
 
LOCATION:  Flexible / Work remotely (some travel)
 
JOB DESCRIPTION:
 
Will work closely with project teams on the design and deployment of voice user interfaces for state-of-the-art speech applications for enterprise IVR systems. Responsible for developing usability guidelines for IVR design and incorporating best practices for ease-of-use and human factors in the design of speech- and DTMF-based applications for large call center environments.
 
Requires proven expertise in developing data-driven methodologies that are grounded in the analysis of live, end-to-end calls for optimizing usability and effectiveness of automated telephony applications.
 
Experience capturing end-to-end call data from deployed systems and mining this data to measure usability and identify problems is highly desirable. Should also have expertise in leveraging call data to build solid business cases, optimize ROI, and justify the cost of IVR usability engineering.
 
Please refer to Position ID:  AXG-1248
 
Contact:
 
Arnold Garlick
Pacific Search Consultants
arnold@...
office:  949. 366. 9000 extension 2#
www.SpeechTekJobs.com

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