Manager, Software Development - Speech/ IVR Applications 

LOCATION:  Dallas area (relocation assistance available)   

POSITION ID:  AXG-1260 
 
TRAVEL:  up to 20%
 
JOB DESCRIPTION:

Responsible for directing the activities of a team of software applications developers. Will oversee the analysis, design, programming, debugging, testing and modification of computer applications for commercial and end user inbound and outbound automated call processing functions, including interactive voice response (IVR), automated attendant, voice messaging, etc., utilizing VoiceXML, JAVA, and speech recognition.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

•   Analyzes and investigates applications engineering tasks and prepares design specifications, analysis and recommendations.
•   Work effectively with project managers, marketing, sales, and users to define application requirements and necessary modifications.
•   Will also assume responsibility for testing and documentation, as needed.
•   Supervisory responsibilities include performance and salary reviews, staffing for vacant positions, career development, etc.
•   Select, develop, and evaluate personnel to ensure efficient operation of each required function.
•   Receive assignments in the form of technical and business objectives and demonstrate independent initiative in determining use of resources to meet schedules and goals.
•   Provide guidance to subordinates within the latitude of established company policies.
•   Recommend changes to policies and establish procedures that effect immediate projects/processes.
•   Effectively manage a wide range of issues requiring evaluation of a variety of factors and current business trends.
•   Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
•   Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems.
•   Develops and administers schedules and performance requirements; may have budget responsibilities.
•   Frequently interact with subordinate supervisors, customers and group managers to handle internal matters and customer issues.
•   Lead cooperative efforts among members of ad-hoc project teams.
 
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

•   Requires a Bachelor's degree or equivalent experience in Computer Science, Management Information Systems, or a related field.
•   At least 8 years of related experience, with 3 years of management experience preferred.
•   Working knowledge of general management practices and procedures.
•   Strong technical knowledge and experience directing a team of technical professionals.
•   Thorough knowledge of standards-based programming and programming methodologies, planning capabilities and cost effective practices and procedures.
•   Working knowledge of software documentation, utilities, and Windows operating systems.
•   Working knowledge of VXML, Java, C#, C++ or 4th generation object-oriented programming language.
•   Experience with Eclipse and VXML certification a plus.
•   Speech recognition experience a plus.
•   Ability to understand and solve complex technical and management issues, using expertise of others as necessary.
•   Must be detail oriented with excellent communication, interpersonal and problem-solving skills.
•   Ability to interact effectively with all levels of an organization.
•   Ability to present oneself in a professional manner at all times.
 
WORKING CONDITIONS:

•   Fast-paced technical environment.
•   Travel up to 20%
•   Will manage a team of 8 - 10 Technical Staff in the Dallas area.
 
Please refer to Position ID:  AXG-1260       
 
Contact:

Arnold Garlick
President, Pacific Search Consultants
arnold@...
office:  949. 366. 9000 extension 2#
www.SpeechTekJobs.com

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