Well, I'm fairly new to TOAD and this group, but from what I see here you people
are not only icing but a great non-documented feature. I will use support if
and when major issues arise and will continue to monitor this group for all the
great tips and suggestions that seem to bloom here. Many things I wouldn't
begin to imagine rise like roses through the fertilizer (if you pardon the
expression)...

Dave Bowers
IT Administrative Programmer
Utah Valley State Colloege
Orem, Utah
bowersda@...

>>> bert.scalzo@... 6/10/05 7:35:42 AM >>>
And Quest tech support uses a full blown bug and enhancement request
tracking system (I think they use Clarify). Plus they make sure to do
follow-up and facilitate other special needs that make it very
worthwhile. Yeh - I know, it sounds like I'm making maintenance pitch
once again. But there really is great value in being current on
maintenance and working with our tech support people. Yahoo is really
just the icing on the cake - tech support is the cake :)

-----Original Message-----
From: toad@yahoogroups.com [mailto:toad@yahoogroups.com] On Behalf Of
Bradley Boddicker
Sent: Friday, June 10, 2005 8:30 AM
To: toad@yahoogroups.com
Subject: RE: [toad] Re: support pipes in 8.6


Actually, for bugs reported on our toadbeta yahoo group, I track these
by throwing them in an e-mail folder. When I see "fixed" posted by a
developer, I file it away for verification...

Bugs reported to Quest support will always get to Jeff if they're legit.

> From: toad@yahoogroups.com [mailto:toad@yahoogroups.com] On
> Behalf Of Dave Bowers
> Sent: Friday, June 10, 2005 9:22 AM
> To: toad@yahoogroups.com
> Subject: RE: [toad] Re: support pipes in 8.6
>
> You might also need a DB to track all 'US' buggy users... heh heh
>
> Dave Bowers
> IT Administrative Programmer
> Utah Valley State Colloege
> Orem, Utah
> bowersda@...
>
>
> >>> Bradley.Boddicker@... 6/10/05 7:17 AM >>>
> We also use an in-house bug tracking system for Enhancement
> requests, customer bugs, and QA bugs....
>
> > -----Original Message-----
> > From: toad@yahoogroups.com [mailto:toad@yahoogroups.com] On
> Behalf Of
> > Bert Scalzo
> > Sent: Thursday, June 09, 2005 8:34 PM
> > To: toad@yahoogroups.com
> > Subject: RE: [toad] Re: support pipes in 8.6
> >
> > You guys are just far too interested in our inner workings :)
> >
> > For development, we keep it dirt simple - email, phone,
> shared network
> > drive, spreadsheet and occasional plane trip (we're not all in the
> > same location). That works for us ...
> >
> > Quest offers all the other stuff you mention and much more - that's
> > called tech support, and includes our support link website.
> That's why
> > we beg people to log tech support cases.
> > Tech support does all that important stuff - and much more.
> > If you want the full monty - you should not count on free Yahoo for
> > that. This forum is simply a way to give you access to the ears of
> > developers. This is not a replacement or substitute for
> tech support.
> >
> > Because with over 500,000 users, there's no way our small dev group
> > can do all that you suggest. We need tech support if
> nothing more than
> > to filter, combine and track all such requests. That a very
> important
> > job - and we rely on tech support to do that ....
> >
> >