vuids : Voice User Interface Designers

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2 New Members - 15 New Messages

'Tell it to the machine...'

Re: Sample Calls Almost 20 years ago I put in an IVR system and the customer insisted that I have it say upfront: "if you have a touchtone phone, press 1. If you have a rotary Posted - Tue May 13, 2008 3:19 pm	Vicki Broman vbroman Offline Send Email
Upfront disclaimer messages regarding premium rate call charges Does anyone have any experience of instance of legislation explicitly requiring upfront disclosure of the details of call charges when access to a call centre Posted - Tue May 13, 2008 2:46 pm	Andrew Shaw andrewtshaw_uk Offline Send Email
Re: Sample Calls ... It's confusing. Is the caller allowed to SEE the results? "see what I have on file"? [It's moot, though, since you've abandoned use of this one.] ... I Posted - Tue May 13, 2008 2:45 pm	Brad Lehman bplehman27 Offline Send Email
Re: DTMF vs Speech I was involved in a study several years ago which I presented at SpeechTEK in 2005. The goal was actual to gather data about press or say systems, mainly so Posted - Tue May 13, 2008 1:36 pm	JenniMck Offline Send Email
Re: DTMF vs Speech Hi Vicky, I'm not aware of any credible white papers on the topic. I've come across a number of incredible ones over the years - mostly comissioned by speech Posted - Tue May 13, 2008 11:42 am	david_attwater Offline Send Email
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