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vuids · Voice User Interface Designers

Group Information

  • Members: 399
  • Category: Multimedia
  • Founded: Aug 7, 2003
  • Language: English
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Activity within 7 days:

2 New Members - 15 New Messages

Description

'Tell it to the machine...'

Most Recent Messages

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Re: Sample Calls
Almost 20 years ago I put in an IVR system and the customer insisted that I have it say upfront: "if you have a touchtone phone, press 1. If you have a rotary
Posted - Tue May 13, 2008 3:19 pm
Vicki Broman
vbroman
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Upfront disclaimer messages regarding premium rate call charges
Does anyone have any experience of instance of legislation explicitly requiring upfront disclosure of the details of call charges when access to a call centre
Posted - Tue May 13, 2008 2:46 pm
Andrew Shaw
andrewtshaw_uk
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Re: Sample Calls
... It's confusing. Is the caller allowed to SEE the results? "see what I have on file"? [It's moot, though, since you've abandoned use of this one.] ... I
Posted - Tue May 13, 2008 2:45 pm
Brad Lehman
bplehman27
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Re: DTMF vs Speech
I was involved in a study several years ago which I presented at SpeechTEK in 2005. The goal was actual to gather data about press or say systems, mainly so
Posted - Tue May 13, 2008 1:36 pm
JenniMck
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Re: DTMF vs Speech
Hi Vicky, I'm not aware of any credible white papers on the topic. I've come across a number of incredible ones over the years - mostly comissioned by speech
Posted - Tue May 13, 2008 11:42 am
david_attwater
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Message History

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2008 93 132 67 27 30
2007 5 13 83 8 173 75 136 21 12 72 56 23
2006 8 26 36 16 14 21 14 13 10 3 9 43
2005 6 2 9 9 11 8 15 8 19 8 6 10
2004 29 5 4 9 6 5 7 2 11 9 11 5
2003 4 4 9 17 39

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