Hi Susan. I am surprise by all this tangential debate about "What's the diff between a timeout and other errors anyway?"... I suspect you know what you are...
Hi, another cue from personal experience, try this as a distractor task : ask the candidates to transcribe the prompts as they hear them. You should get...
Peter - we all know the difference between time-outs and other errors. The question I asked is does the caller know the difference? If the caller only knows it...
... This brings up the problem: filtering out all the intermediate stuff said aloud, such as "let's see, she was born in 19...", before the caller announces...
Which brings up another closely related point: I'm assuming that it's somehow important in this research/testing to distinguish between NoMatch and NoInput...
Sorry, my comment wasn't meant to sound as 'targeted' as it may have sounded. It was just meant to be a comment to Susan. It's just that Susan is no noob and I...
Another couple of ideas: Ask the caller a question for which there is more than one answer! Eg: * Please say the name of the school you went to. * What street...
Please forgive me if my suggestions sound silly. I haven't been able to followed this thread very well in terms of how meaningful and realistic the dialog is...
Yup, I'm with ya on all of the above. And she ain't no noob that's for sure. She's one person that's on the top of my list for individual consulting gigs :)...
Hi, Does anyone know of international standards on mapping of phone keypad to standard functions for IVR applications (ex. skip, back, faster, slower, yes, no,...
I did not know that skip, back, faster, and slower were "standard" functions for IVR apps:) That being said, 0 is an obvious universal, although some what I...
Tim, "Standard" here can only mean "what application creators want to agree to". Which is irrelevant, as you allude to about the ISO spec, because what is ...
To the extent that callers, and nearly any participant in a conversation, know the difference between not answering a question and attempting to answer, then...
I just attended the Human Factors and Ergonomics Society's (HFES) annual meeting, and learned that there is an ANSI/HFES standard (#200), that includes a...
Sarah, Note that Tim asked for International standards, while ANSI is purely a US focused standards group. The unfortunate and quick answer to Tim's question...
We've been using Balsamiq (www.balsamiq.com) to create wireframes for GUI design exploration and wondered if anything exists for voice interface exploration. ...
Many thanks for all your inputs. While my initial target is North America, you just know the product managers will flip on this just as soon as there is a hint...
http://sites.google.com/site/ivrdesigngroup/vuid-toolkit The Voice User Interface Designers Toolkit is an open-source project that includes custom Visio...
Hi Mark, That will depend on a few factors. - Your confidence level - confidence interval - the total population If we assume the desired confidence level is...
The question you're asking basically boils down to what's the margin of sampling error. The rule of thumb for sampling error is 1/sqrt(n) where n is the number...
The total potential population calling into app is only 60,000 calls during the 4 week period; control would receive 30K and experimental would receive 30K...
That's what I thought. I just wanted to get the group consensus. Do I calculate it on the total calls presented (60K) or the total calls sent to each group...
Hi Mark, Do you think you should take in account call-cases categories? maybe I'm out of the subject, cause I talk about my experience of SLM training not of...
Mark, The question you're asking is really secondary to this question: What statistical analysis are you intending to run to test for statistical significance?...
Mark: I'm assuming that you're measuring some variable in each of the two populations, then comparing the two measurements against each other. In this...
The measure is containment. Measuring containment in a control set of calls (existing app, if you will) and measuring containment in an experimental app....
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