Voice User Interface Design Consultant (contract position) Position ID: AXG-1150 Location: Will work remotely and on-site / no relocation required. Travel as...
agree on dr phils points..net promoter uses a 1-10 scale..anyone have expereimce trying this out? 1-10 cannot really transfer to 1-5 (even-odd). ... to ... ...
I have deployed systems with both 1-10 and 1-5. Bottom line (my opinion) is that they are totally subjective. I prefer the yes/no questions personally--...
Vicki: Your "unscientific usability studies" track well with our experience. It's easy for customers to get confused on a phone survey, and the fewer and...
Vicki and Peter: I agree. I've had the most success with brisk yes-no questions. They're easy to answer and -- unless the design allows users to get lost in...
Vicki and Peter: I agree. I've had the most success with brisk yes-no questions. They're easy to answer and -- unless the design allows users to get lost in...
Well put. I still prefer the yes/no approach to avoid confusion. I have designed most of the surveys that way and get good responses, which is what it is all...
Actually, I prefer to use live interviewers, which I've found gives a higher response rate, better data, more flexibility, and leaves a much more positive...
Peter: Did you see Nava's article on focus groups in SpeechTEK mag? You and I spoke about focus groups, you'll recall that I'm skeptical -- focus groups tend...
The VoiceXML Forum is planning a new activity to develop standards for improving the usability of voice applications. Too many applications are poorly...
Bruce: A focus group is entirely different from a survey administered by a live interviewer. And just so there's no confusion, by "live" I mean "alive" (as...
Thanks, Peter, that all makes sense. BB ... a ... mean ... get a ... to ... it's ... The ... really ... introducing ... improve," ... to ... more ... and ... ...
I actually did a formal usability study based just around a voice-enabled survey using Likert questions. We tested 1-5, as opposed to 1-10, and we tested it...
Hi Marceline. Some other comments in addition to the excellent comments posted so far: Based on academic research by Lucy Suchman, Norbert Schwarz, Bob Groves,...
I like your answer, Jon. Coming from an academic background in Psychology where we spent a lot of time at post-graduate level on developing sound research ...
...........and that say things that patently contradict their own behaviors in usability testing with just the facilitator and subject, too - not just a focus...
Can anyone suggest an approach for detecting profanity in voicemail? We would like to be able to provide an option for customers to have messages containing...
Okay, now I'm intrigued.... Whose voicemail box gets so much profanity that you feel the need to deploy sophisticated speech recognition technology plus labor-...
... Good point. Clearly cost is a factor, and, as you noted, the value is not so great that we can afford a labor-intensive solution. It might not be so bad,...
from sbasson@... ... You are cordially invited to participate in the AVIOS-NY/NJ/CT Chapter We have gotten word of availability of space and a sponsor...
Ken: I'm going to give a talk on December 3 to the AVIOS group in Melbourne, Australia. I'm thinking about talking about user interface standards as per your...
My company is engaged in developing natural dialog behaviours in voice services in Europe for both some business customers and our own end-users. We have...
Bruce, You might be interested in a Note published by the W3C Multimodal Interaction Working Group on "Common sense suggestions for developing multimodal user...
Debbie: Thanks, this is great -- just what I was looking for. I like the four general principles, they are reminiscent of ISO 9241 (Effective, Efficent,...
I know I'm late in on the discussion (just catching up), but I had a good guffaw at "I'm sorry, it's not you, it's me." - I can't believe they actually had...
That was my favorite part! Give me a break, it sounded like a joke. I couldn't believe it. It's like in the article on 11 Guidelines for VUI in the latest...
... I'm curious to know what people think about this. After reading Deborah Tannen's books on gender differences in communication styles, I came to realize...
I definitely think you have to balance this with what other prompts in the same app are saying. I know that systems that sound overly apologetic annoy me, but...
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