Anonymous postings are not appropriate to this discussion list. You should also have included your full name, a phone number, something about the company, and...
Hey All, I'm looking for input regarding tools and/or best practices for Voice Interface Design documentation. Specifically how design is communicated to...
Try this: http://f1.grp.yahoofs.com/v1/8Id8R0mPYujDOghkUG3994AmHPNUjpz-oo8xaaADek20kKLZXdEU3rRNs4EOf3Friw0TU3w5JuYjGAPRH31QWA/VUID%20Toolbox.zip or this ...
Phil, Precisely the sort of thing I was looking for. It will take a while to digest the information but I wanted to thank you in advance for your input. Best...
Phil, this is incredibly useful. Thank you for sharing the pointers. Are the tools free for anyone to use, or are there licensing fees? -Sarah ... -- Sarah...
The Visio stencils, VB code and Python code are free, as in free beer. Python is also free. But you need Visio, which costs something. And Excel. Matt...
Just to expand on Phil's point: The other selfish reason we released this is that *you* know what your design needs are. The existing VUI Toolkit serves our...
Wow. My original post to start this thread off did generate a flurry of comments! I am glad to have stimulated such a robust discussion - One that seems to...
I can speak to these points, though others may disagree. ANI services from you carrier will only be cost effective for you if you have a high rate of repeat...
"ANI services from you carrier will only be cost effective for you if you have a high rate of repeat callers." Not if you can do an account lookup using ANI to...
Thanks for the input. My point was not to question the ROI and benefits of either ANI or CTI (I understand both, and would love to have both working in all my...
Thanks Matt, I've been working with the Toolbox today getting up-to-speed. I very much like the approach. At first glance there are a couple of items I see...
My thoughts: 1) Please give an example of a business rule you'd like to document. 2) The grammar state Visio object is configurable (as are they all). When you...
Phil, Some quick business rule examples: 1) Account lookup success = An account exists on the database matching the caller input account number and PIN. 2) An...
Chris, Your idea to generate business rules from the Visio shapes is a good one. My colleagues and I have taken Phil and Matt's toolset and expanded it quite...
Should have put it out under the GPL perhaps Phil... ;-p (That sort of implies that any changes/extensions should also be in the public domain doesn't it?...
A colleague at my previous place of employment asked if I could post this job advertisement for him. A remote work arrangement is a possibility. While this ad...
Carl, Nice to hear about some of the extensions you and your colleagues have made. I particularly like the Barge setting and the new shapes you've created....
Sarah Wrote: "Would you be willing/able to share with the rest of us?" Absolutely. I have been investigating everything from linking shapes and database...
Chris, We haven't done much with turning barge-in off/on which is why it's not in the original shape-set. As Phil has shown, and you've done, you can add...
In the past, I have come across the suggestion that VUI designers should avoid (or at least minimize) using first-person personal pronouns such as "I" and "me"...
Very interesting question, Jon. Admittedly, I'm guilty of the liberal use of personal pronouns. Unfortunately, I have no hard, quantitative data to support nor...
Jon: I do still advocate avoiding first person, with certain caveats. First the overall rationale: First person is so easy to fall into from a writing...
I have done some usability testing and have found that there are a large number of people that I have tested and spoken to that do not like the first person....
Hi all, I think it's important not to harp too much on grammatical terms (1st person, passive, etc), but rather questions of style, attitude and focus of the...
Excellent rant, James! I agree that it's a question of style more than a broader one of agency, but there are still some isses of agency that are worth ...
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