This has been a good discussion, and it demonstrates that everyone is a lot closer together than many thought. At the end of the day, I think most of the...
Hi All, I'm looking for any information I can find on the usability or user requirements for speech controlled media players. Thanks for any references or tips...
Anyone out there know of a free VXML interpreter that is not a hosted solution? I am looking for a interpreter that I can download and host locally for...
We've used a very brief (250 ms) musical audio tone at the beginning of calls, though it is immediately followed by a greeting (e.g., <music> "Welcome to...
... Again ... http://www.speechtechmag.com/Articles/News/News-Feature/Bill-Opens-the-G ates-for-Speech-41041.aspx I think he has said this about 3 or 4 times...
I worked on an enterprise wide IVR effort to standardize the customer experiences for one of the larger banks. We did add a standard greeting earcon to all...
I just thought of another time I used a greeting earcon. I used an off the shelf clip tittled "fairy dust" for an IVR app I wrote for a technical help desk....
Hello, we quite often used audio-icons, mainly in the beginning (welcome-prompt) but also in subdialogs. I don't have any solid empirical data, too. But in...
Hi there, imho, using earcons can be key in more complex applications; especially for those using a speak-freely type of grammar ("Pls tell me what your...
Hi there, I'm wondering if anyone uses Open Office for their VUI deliverables. I've used it for some smallish person documents, but never for anything large...
Hello Todd, I have never written a large VUI spec in Open Office, but have used Open Office to write game design docs. Customers who use word will have...
I am starting a project adding speech recogntion to a Transit Bus Schedule application. Concerns have been raised by the project team regarding recognition...
Hi Gretchen, I have lots of hands on experience. I think Nuance probably has the best models for noisy environments around. I suggest you ask them for a demo....
About a year ago, Voice Partners joined up with The Voxgen Group to build the largest dedicated speech and multi-modal design and delivery team in EMEA. Our...
Hello, we're looking for a senior VUI to expand our team here at TuVox. The position would be either contractor or full-time. This is a pretty exciting time...
Please check out www.fonolo.com and let me know what you think of it. They just launched in private beta last week at eComm and it sounds really interesting....
Kooky. Seems to be targetting DTMF menus for the time being... I wonder how they are intending to make money... Subscription charge? 'Reverse charges' fees or...
This is all wild speculation... But... ... maybe while you are waiting on-hold for an agent at Bank X, Fonolo could be sneaky and 'steal' the hold time to...
Interesting. Some call centers deliberately keep the options for high skill areas off the main or even 2nd level menus because they don't want those people to...
I doubt this will fly simply because I don't see people investing the effort to learn how to use it. That and it looks like you need to log into the web to...
Does anyone on this list have experience and/or knowledge about commercial speech-to-text (transcription) technology? A friend wants a recommendation, and I...
Hi Sarah, I think that any recommendations might depend on the usage. I think that for desktop usage, nothing beats Dragon. There are several services like...
Hello All I am new to the group and was directed to this site by one of your memebers. I am a recruiter in North Carolina and have a great opportunity...
I think Mac OS and Windows XP/Vista come with some form of built-in dictation as well. As for their accuracy, I've not had any experience in using them. ... ...
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