My search didn't turn up any discussions on this topic. So we give the standard "Para espanol, oprima el numero dos" (or similar) after the Greeting. Is there...
I'm not going to answer your question, but take it in another direction. I have completely abandoned that as a "standard." What I have seen is that people...
When I've used the approach you're describing, a 2.5 sec pause after the language prompt seems to work fine. But FYI, when possible, I've stopped using that...
I agree with Bruce's approach as well. I have also found that if you make the prompts short, you can put the language after the first timeout. For example:...
... direction. ... seen is ... for a ... and ... works ... say ... I appreciate your input, however, in my experience many callers feel insulted and/or annoyed...
... You might want to anticipate that future no-pause prompt and select a key that will fit into your main menu both now and later, say ocho or nueve or even...
I have found that people (due to political reasons, etc.) do not want to hear any Spanish- whether they have to press something (For Eng press 1) or not....
All your various responses have me rethinking my position on this. I had based this on a colleague's findings a couple of years ago, but it may be time to...
Now that Jenni has been thrown into uncertainty, may I suggest that the wrong first question is being discussed? Wally, It's not about what amount of time is...
... It's slowly coming back to me. She and I shared a caller base with similar age demographics - older. She had done extensive usability testing and caller...
Curious about how people are handling the situation when customers want three language options at the beginning of an IVR? What are the clever ways the VUIDS...
Hi Phillip, Thanks for the input. Of our callers, 2% or less select Spanish. We have had a great deal of feedback that callers do not feel they should have to...
Simione, We generally recommend a different DNIS for each language to avoid this, but if you can't avoid it, then we do use the up-front language menu for over...
Hello Vicki, I have a few files that I could forward if you like - one is a slide deck from Nuance and the other is a pdf on the topic of call steering. but i...
How effective is it to offer a sample call at the beginning of an application? More than 80% of the users are seniors who are struggling with the VUI. Or,...
... That sounds frightening to me. Just what I would want: more words at the beginning of the application before I can get down to business. That being said, I...
I'd agree. More words are WORSE! If people are struggling, I would slow it down. I would cut out as much "stuff" as I can. I would write very simply and...
99% of the time I'm with Crispin on the "more words are worse," but I'd like to offer a small case study as food for thought. I have done two major revisions...
Jenni, that is the problem I am finding with my older population. I know it's brutal to add more words (as many have pointed out) but I've found that even with...
We are experiencing a significant problem recognizing ZIP codes on the VG OSR platform. We are not using OSDM's for the ZIP's. Our transcribers report that the...
You're definitely seeing the same things I've seen. I think you're on the right track with the keywords too. And I gave up 'help' prompts quite a while ago...
Have you done a batch rec with the same utterances at different thresholds? What were the results? Are you allowing natural numbers for all possible...
Yeah - What Peter said! Also - What engine are you using? Are you getting False Rejects, or False Accepts? 55% is fairly high for Nuance Blue... I think it...
Your new prompt should work fine and your rationale seems sensible. Having said that 'was that a yes' appears to work just fine and does not generate synonyms....
Hi Vicky, I'm not aware of any credible white papers on the topic. I've come across a number of incredible ones over the years - mostly comissioned by speech...
I was involved in a study several years ago which I presented at SpeechTEK in 2005. The goal was actual to gather data about press or say systems, mainly so...
... It's confusing. Is the caller allowed to SEE the results? "see what I have on file"? [It's moot, though, since you've abandoned use of this one.] ... I...
Does anyone have any experience of instance of legislation explicitly requiring upfront disclosure of the details of call charges when access to a call centre...
Almost 20 years ago I put in an IVR system and the customer insisted that I have it say upfront: "if you have a touchtone phone, press 1. If you have a rotary...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
