Conversive, the most advanced provider of automated chat solutions on the Internet is looking for a System Designer to join our Professional Service Group....
I would like to hear feedback on the following situation: if an IVR has to complete a data dip before a subsequent action can take place, and an unexpected...
Playing Audio is definitely recommended over silence. I believe the common best practice for maximum silence allowed is 5 seconds, but I personally think...
Gretchen, I'd be interested in finding out more about your preference for non-verbal audio clips over verbal messages --- and if there is research to recommend...
FYI, According to Balentine & Morgan (2001, "How to Build a Speech Recognition Application", 2nd Ed., p. 317), "An industry goal is to provide 95% of ...
I guess it depends on the length of the data-dip. In cases where this takes over 2-3 seconds we used the following technique: - Play a wave file that has...
I had a project where the customer systems were responding very slow. We had to come up with a way to handle this in the design. After the customer upgraded...
Are there any courses specifically for VUI Designers (other than Nuance)? Any university courses that target our area? I'm up in Alberta, Canada and there is...
Take a look at: http://www.eiginc.com/workshop/workshop.php James R. (Jim) Lewis, Ph.D., CHFP Senior Human Factors Engineer IBM Software Group 8051 Congress...
Just came across a fascinating study by Dimension Data (in collaboration with Cisco) on the perception gap between "vendors" and "consumers" of speech-enabled...
The perception of time when "waiting" is an interesting thing. A long time ago I was responsible for several auto attendant applications that were variable in...
FYI--For those of you coming to SpeechTEK next month, Tim Pearce from Dimension Data and Mike Bergelson from Cisco are going to present year 2 data from the...
... It works in dealing with toddlers, too. While the microwave is running, or the video player is slogging through preliminary garbage, say something...
Hi folks, Here's a consulting opening for a VUI developer with design skills. If you're interested or know someone who is interested, please contact Lori...
I had to call and talk to a customer service representative at Express Toll, the management company for the toll road outside of Denver as I borrowed a friends...
... Correct. In order to offer our service, we've built a "spidering" system that creates a transcript of the IVR without any cooperation from the company....
Not sure if you're still out there Jessica, but I got some feedback via my wife. Been on holidays. Sorry for the delay. The biggest problem with IVRs and deaf...
Actually, Fonolo could be incredibly useful to the Relay Operators??? Fonolo people out there - Have you thought of approaching such services??? ... From:...
Jessica In my previous company we designed IVRs for state agencies some of which had a strict requirement for relay service compliance. We put a back-door in...
Nice! If all companies were this supportive of the hard of hearing they would be over the moon! ... From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com]...
... We haven't put much thought into this yet, but Fonolo can help on this front. A deaf person can use Fonolo to navigate the IVR visually and then dial in to...
Hey, perhaps we should advocate for some sort of standardized command that would modify the no-input timeouts to something appropriate for a TTY situation? ...
As suddenly dawned on me in the next email, I believe that Fonolo would be much more useful to the RELAY OPERATOR. It doesn't make sense for the deaf caller...
Does anyone want to tune a French language IVR on a contract basis? Need help ASAP. Please respond to my email rather than to the group. Thanks very much.Carl...
I know someone that could. Please let me know and I will ask her. Sent via BlackBerry by AT&T ... From: Carl Turner <cturner3rd@...> Date: Fri, 25 Jul...
All: Does anyone know of contact solution deployments where the customer is actually rewarded concretely (like reward points against future purchase, etc.) for...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
