Conversive, the most advanced provider of automated chat solutions on the Internet is looking for a System Designer to join our Professional Service Group....
1565
ronbowman83
Jul 4, 2008 2:22 pm
I would like to hear feedback on the following situation: if an IVR has to complete a data dip before a subsequent action can take place, and an unexpected...
1566
Gretchen Mantalica
gretchen.man...
Jul 5, 2008 6:01 pm
Playing Audio is definitely recommended over silence. I believe the common best practice for maximum silence allowed is 5 seconds, but I personally think...
1567
Matt Prather
bulcmatt
Jul 5, 2008 6:19 pm
Gretchen, I'd be interested in finding out more about your preference for non-verbal audio clips over verbal messages --- and if there is research to recommend...
1568
James Lewis
drjimnfl
Jul 5, 2008 7:08 pm
FYI, According to Balentine & Morgan (2001, "How to Build a Speech Recognition Application", 2nd Ed., p. 317), "An industry goal is to provide 95% of ...
1569
masoudlog
Jul 7, 2008 5:38 pm
I guess it depends on the length of the data-dip. In cases where this takes over 2-3 seconds we used the following technique: - Play a wave file that has...
I had a project where the customer systems were responding very slow. We had to come up with a way to handle this in the design. After the customer upgraded...
1573
JenniMck
Jul 9, 2008 12:02 pm
Deadline is this Friday for papers. Please send to either me or Susan. See you next month! jenni.mckienzie@... susan.hura@... ......
1574
rgiannu
Jul 9, 2008 7:37 pm
Are there any courses specifically for VUI Designers (other than Nuance)? Any university courses that target our area? I'm up in Alberta, Canada and there is...
1575
James Lewis
drjimnfl
Jul 9, 2008 8:47 pm
Take a look at: http://www.eiginc.com/workshop/workshop.php James R. (Jim) Lewis, Ph.D., CHFP Senior Human Factors Engineer IBM Software Group 8051 Congress...
1576
Ahmed Bouzid
bouzidat
Jul 16, 2008 2:59 pm
Just came across a fascinating study by Dimension Data (in collaboration with Cisco) on the perception gap between "vendors" and "consumers" of speech-enabled...
1577
Bruce Papazian
brucepapazian
Jul 16, 2008 4:53 pm
The perception of time when "waiting" is an interesting thing. A long time ago I was responsible for several auto attendant applications that were variable in...
1578
Susan L. Hura
susan_hura
Jul 17, 2008 12:43 pm
FYI--For those of you coming to SpeechTEK next month, Tim Pearce from Dimension Data and Mike Bergelson from Cisco are going to present year 2 data from the...
1579
Brad Lehman
bplehman27
Jul 17, 2008 3:49 pm
... It works in dealing with toddlers, too. While the microwave is running, or the video player is slogging through preliminary garbage, say something...
1580
Sondra Ahlen
sondra_ahlen
Jul 21, 2008 9:29 pm
Hi folks, Here's a consulting opening for a VUI developer with design skills. If you're interested or know someone who is interested, please contact Lori...
1581
Mark W. Stallings
markwstallings
Jul 22, 2008 9:02 pm
I had to call and talk to a customer service representative at Express Toll, the management company for the toll road outside of Denver as I borrowed a friends...
1582
shaiberger
Jul 23, 2008 2:58 pm
... Correct. In order to offer our service, we've built a "spidering" system that creates a transcript of the IVR without any cooperation from the company....
1583
Peter Nann
pnann
Jul 24, 2008 12:35 am
Not sure if you're still out there Jessica, but I got some feedback via my wife. Been on holidays. Sorry for the delay. The biggest problem with IVRs and deaf...
1584
Peter Nann
pnann
Jul 24, 2008 12:36 am
Actually, Fonolo could be incredibly useful to the Relay Operators??? Fonolo people out there - Have you thought of approaching such services??? ... From:...
1585
masoudlog
Jul 24, 2008 2:10 am
Jessica In my previous company we designed IVRs for state agencies some of which had a strict requirement for relay service compliance. We put a back-door in...
1586
Peter Nann
pnann
Jul 24, 2008 2:43 am
Nice! If all companies were this supportive of the hard of hearing they would be over the moon! ... From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com]...
1587
shaiberger
Jul 24, 2008 2:48 pm
... We haven't put much thought into this yet, but Fonolo can help on this front. A deaf person can use Fonolo to navigate the IVR visually and then dial in to...
1588
Todd Chapin
toddwchapin
Jul 24, 2008 3:25 pm
Hey, perhaps we should advocate for some sort of standardized command that would modify the no-input timeouts to something appropriate for a TTY situation? ...
1589
Peter Nann
pnann
Jul 25, 2008 2:17 am
As suddenly dawned on me in the next email, I believe that Fonolo would be much more useful to the RELAY OPERATOR. It doesn't make sense for the deaf caller...
1590
Carl Turner
cturner3rd
Jul 25, 2008 7:42 pm
Does anyone want to tune a French language IVR on a contract basis? Need help ASAP. Please respond to my email rather than to the group. Thanks very much.Carl...
1591
vbroman@...
vbroman
Jul 25, 2008 7:48 pm
I know someone that could. Please let me know and I will ask her. Sent via BlackBerry by AT&T ... From: Carl Turner <cturner3rd@...> Date: Fri, 25 Jul...
1592
vincent.blain
Jul 28, 2008 1:20 am
Hi, i'm new to IVR and looking for tips on toolset to design my onw call flow application. Vince...
1593
Ahmed Bouzid
bouzidat
Jul 28, 2008 9:27 pm
All: Does anyone know of contact solution deployments where the customer is actually rewarded concretely (like reward points against future purchase, etc.) for...
