Ahmed, I had a similar experience playing "Fight Night", the boxing game. In both cases, the game developers have recorded thousands of audio segments that...
Some data from Dimension Data's Global Contact Centre Benchmarking report on this topic that may be useful: Of the contact centres surveyed, 68.4% did not use...
Ahmed, San Francisco Rush and Socom have similar features. Pardon the plug here, but the Adaptive Audio software can handle at least some of this functionality...
If you have both it will be great, I am looking more for interaction design guidelines, however the latter will help me when we eventually start developing...
Hi everyone, We're looking to improve the recognition accuracy of an alphanumeric identification number. Are there any best practices out there as to how to...
Yes, and more. Very first thing is to have your app go ahead and hit the back end with at least nbest at 2, maybe more. What you really want to do is take...
There's an N-best skip-list approach described here: http://tech.groups.yahoo.com/group/vuids/files/N-Best%20Skip%20Lists/ can you describe the context of the...
A combination of using n-best info and host validation works best. Validate all top-n entries, choose the first one that validates, confirm it, recollect if...
Hey Frank, I would never walk down the N-best list and explicitly ask the caller about each of the items. And of course, by "never", I mean "it depends", but...
VUI Designers (long-term engagements) Position ID: AXG-1237 Location: Virtual / Remote OK Immediate openings for several long-term contract VUI designers....
I am looking for data on the benefits of implementing user input modality switching for apps in general. Aside from "Press or say" techniques, has anyone...
If you'll go to the messages section and search on modality, you'll see where I talked about some testing Susan Hura and I did a few years ago. I think the...
Thanks Jenni. I had seen this and found it very helpful to the first part of my question. For the second part, I was wondering if there were any before/after...
The app that we tested on was one that was identical between speech and DTMF. It was first written in speech, then we went back and turned it into DTMF. The...
Dan, One thing I need to point out (which was discussed at SpeechTEK this year but not in the presentation) is that we did the tests using a desk phone where...
Jenni, That's good to know. I think any phone that requires it to be physically moved from ear to eye view for DTMF entry will have at least that one advantage...
I have been asked by a client to provide data about the effectiveness of Spanish ASR. The question came up in reference to updating an application that uses...
Hi Laura, Not a problem at all. I know there are a lot of misconceptions about Hispanics in the US, and I would be more than happy to shed some light on the...
Terrific response--thanks Eduardo! We have no empirical data to compare between English/Spanish usage so this was very helpful. All of our Spanish IVR apps are...
Where will you be deploying the Spanish applications? I ask because one challenge we faced when deploying an application in the Washington DC area was the...
Jenni, It's because in the lab I'm sure you used a THAT device to record the interactions and they don't work with keypad-on-the-handset phones, corded or...
Exactly. But we did actually purchase another tap that would work, brought in a phone, and tried it out. It didn't work nearly as well as the THAT, but we...
Hey Phillip, I believe that the celltap would require the caller to use a headset. Don't most phones disable the earpiece on the phone when a headset is ...
I'm pretty sure you can get Taps that slot it at the actual phone 'line', as opposed to the handset (Assuming you are using Plain Old Telephones) Perhaps you...
Oops. Must be too late for me... That 4th paragraph was meant to say "... IN SERIES ...", if anyone was paying attention (unlikely, I admit...) And Para 1 was...
Alternatively, one could sign up their lab phone for an account through a personal dialing service like Mobivox, with which I am most familiar. Mobivox lets...
Hello, This email message is a notification to let you know that a file has been uploaded to the Files area of the vuids group. File : /ibn0089l.jpg ...
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Sep 12, 2008 10:16 pm
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Hi everyone, At SpeechTek 2008, we held a session to discuss starting a new professional organization for voice interaction design. The consensus was that we...
I concur with Sarah on the importance of pronunciations for names in multilingual environments. In Montreal, where the population is 60% French and 40%...
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