Hi everyone, We’ve been working with VocaLabs to develop an experiment to test which style of prompting gives the best results in an IVR. We have an outline...
In results, include actual call duration as well as perceived call duration? ... best results in ... looking for ... style of ... like to ... modality the ... ...
Hi Jared, In trying to isolate and test each modality, you might also end up changing (inadvertently) the semantic content of the prompt in order to adapt to...
Good day, We are working on a project where various people will update road and traffic conditions to a data base that our new IVR will access and play back to...
FYI, I've agreed to chair a session at HCI International 2009 on voice user interface design, and have five slots (of seven) currently available. If you have...
Hi, Ron --- I don't know of any specific writings or sites on this topic, but I think it's especially important to emphasize the need for separation into...
Is there any way to require the data entry people to listen to what they input? The latest version of Excel has text to speech. That would be one way to allow...
Hi Jared, This sounds like a very interesting study. Will you be able to share your results with the community? Best, Chuck ... Re: [vuids] Nuance/VocaLabs...
If there are certain kinds of abbreviations you can anticipate (e.g., "Hwy" for "Highway"), then you should put these into an exception dictionary. That way,...
Agreed, and if you're using an Address SSML tag (which may or may not be appropriate for that context), your TTS engine should be able to handle a lot of the...
Hi Jared, First I'd like to applaud your efforts here and also say that I greatly respect your decision to open your work to feedback from the whole community....
Do you honestly expect me to rewrite every single GeriatriPrompt in my apps? We have thousands of them. ("How many channels can't you see, sweetie?") Forget...
... they input? The latest version of Excel has text to speech. That would be one way to allow them to listen to TTS output.Carl TurnerHuman Factors...
Like Melanie Polkosky indicated in a previous response, you've got a potentially mind-boggling sample size at your disposal. Six prompt types with 500...
Some of you who've had the (mis)fortune of hearing or reading my occasional rants and ramblings know that I believe very strongly that we who do voice...
You should have them do three things. They should read it aloud first so they can make sure they understand how it should sound to themselves. They should...
All good advice so far, I think. I'm thinking (outloud) that the study may benefit from simplification too and from going the way of within subject design...
Does anyone know of any experimental studies that have investigated differences in intelligibility of male versus female voice stimuli for elder listeners over...
Just on the motivate/time limit idea - I think that would skew people massively to the DTMF option - The first time they have a mis-rec they will say "Gee,...
Hi Peter, I'd like to take your observation to highlight a point about part of the question that this threat started out trying to answer, which is when should...
Another thought kind of along these lines. No matter how big your sample size is, it just isn't possible to "boil the ocean" -- to get the ultimate answer to...
Thanks to everyone who provided us with feedback about our experimental plan. We've had a chance to go through all the suggestions, and we're making some...
Good afternoon, what is the consensus regarding a message to say that "our menus have changed", in terms or duration? For example, would you leave this on for...
I can't speak for the rest of this group, but I think most people here would agree that in the majority of situations the "our menus have changed" message...
Ron, is this a speech-only, DTMF-only, or speech-with-DTMF-fallback system? My own experience suggests that, at least in a speech system, different prompting...
This message is an IVR cliche - and known well enough that you could probably use only the word "change" and people would understand what you were talking...
Peter L., That's one the best responses I've seen since Peter K. last posted. Ron, Such a message is useless. If the app owners are really concerned about the...
Ron, I don't recommend this either. While there might not be studies on the use of that sort of message, it seems to be one of the anecdotal lessons we can...
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