I am looking for some recent TCO data for IVR ports. Ideally, I like a breakdown on DTMF, Speech licenses, hardware, software, app development, installation, ...
Hey everyone, Just thought I'd wish you Happy New Year on behalf of the SpeechCycle design team and me. I hope that you are all weathering the economic...
Jim wrote: "For the experimental design, consider including a 250 ms (shorter than natural) pause (similar to Peter Nann's suggestion, but not as extreme as...
I think these recent posts have illuminated that, as usual, it's unlikely there is 'one answer' here. Menu pauses are a lot different than what the experiment...
VUID's, I have always been interested in the tension that exists between elegant design and usable design. The Onion nailed that tension perfectly this week. ...
You might enjoy these YouTube videos sent to me by a colleague in the UK. The first one has a human pretending to be an IVR and deliberately making stupid...
Thankings you for the hour lostings to these watchings. :) ________________________________ From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com] On...
Peter - excellent concept. What's your hypothesis? We've found it very beneficial to strategically deploy pause prompts, in particular before/after playbacks...
Your premise and scenario is not why we deploy the majority of our pause prompting. Please see my initial response.. ... fairly strong opinion regarding the...
To Peter Leppik and my TuVox friends: Bravo for your plans to test pauses, I'll be excited to see the results. Just for reference, the second edition of my...
I agree, the pauses you mention are important, and for all the reasons you mention - That's why humans tend to do this in conversation. I think I have tended...
Thanks for clarifying that, Peter. Also, I wanted to clarify my earlier statement against inserting pauses. My main objection is to using "unnatural" pauses...
We're looking for an audio processing utility which can do silence suppression on audio files to trim long pauses. It needs to work in batch mode under linux....
Hi Peter, I haven't used it for this purpose, but you've tried Audacity? And to clarify your request, are you looking to shorten intra-prompt silences, or trim...
Hi Peter, I like Vox Studio. It's not free, but it's a good tool. http://www.xentec.be/index.htm Also, Cool Edit (now Adobe Audition) has fairly extensive ...
Hi, Peter --- I've always had really good results with Adobe Audition, but as Dan pointed out, it's not free and it's Windows only --- don't think there's a...
Unfortunately, Audition is Windows-only. The application is that we're receiving thousands of audio files from clients on a continuous basis, some of which...
As I was monitoring calls in my system today it occurred to me that I have a prompt along the lines of the experiment you're setting up. I thought I'd share...
I was reading the piece with Cliff Nass in the PBS series "Do You Speak American" found here: http://www.pbs.org/speak/ahead/technology/voiceinterface/ and I...
When you say 'silence', is it absolute, flat-line, digital silence, or can you hear the caller rummaging around in the background, watching TV, etc? If it's...
I discuss this Nass guideline specifically in my book, "It's Better to Be a Good Machine than a Bad Person." See pp. 323 - 331. One of my favorite short...
Hi Crispin-- Really interesting stuff--thanks for sending the link! I think there's a case to be made that an error prompt like 'Sorry? Please tell me X...
No, Susan, I don't think you're overstating the case at all. I would whole-heartedly agree that "Sorry? Please tell me X again," is a no- blame prompt, and...
We would like to warmly thank everyone for their thoughtful input regarding our proposed experiment. We are greatly gratified to see the level of interest in...
... My favorite no-blame approach, inspired in part by Balentine, is: simply repeat the question with nothing intervening. No apology, no blame, no ...
Mmm. I do use the more extreme version of "no blame" routinely. It is a cultural bias. Women, on the average, apologize too often, mostly as an intro to...
Laura, How did you know that my standard NoMatch apology prompt is "well, bless your heart!" :) And my standard NoInput apology prompt is an air horn at...
On no input or no match 1, I like to roll my eyes, blow out a sigh of exasperation and tap my feet. Then on no input or no match 2, reach out of the phone and...
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