Dan, Given the difficulty of measuring customer sat and the huge number of variables that go into it, it is not likely you will find that particular...
Phillip, thanks for the helpful feedback. That sounds like an interesting case study at Cellular One - I remember them. I'll wait to see if I hear anything...
I have to agree. When measurin business benefit, it is important to seperate containment from automation. High automation rates, typically measured from the...
Hi folks, I've been thinking about 'sensitivity' settings lately and I'd be very keen to hear everyone's strategies for managing sensitivity parameters for...
Well, at all times I try to be as sensitive to my callers as I can... (Just kidding. Bad joke regarding the common style of response to these pesky technical...
Hi Peter, You are correct about the Nuance (blue) end-pointer being wrapped into Nuance 9. It is a really great endpointer. During a UT that I was doing, the ...
Hello, I have an issue with a Touch-Tone-only-IVR that is 95% used from a mobile phone. So, in order to press a button, the user - if he has no headphone - has...
I would like to organize a meeting in the Bay Area on the topic of Speech Technology in Medical Applications. This is the very early stages, and I'm not yet...
Peter, Todd, Thanks for the tip about the Nuance 9 endpointer, I'll definitely have to give it a go. Even with an upgraded endpointer, do you think there's...
Hi Patti, You may want to talk to BayCHI. Sounds like it'd be an interesting topic. Unfortunately, I don't live in the bay area. Todd ... -- !Todd erases a red...
Patti, I'm an ex-Bay Area guy (and looking to return, if anybody out there has some hot job leads ;-} ) and I would *LOVE* to be there, but it's a little too...
Maybe you could learn something from the upcoming talk at Voice Search? http://www.voicesearchconference.com/detailprog.htm There are several Microsoft talks,...
Hi, It may be worth, but you wouldn't know until you have collected some audio from real calls. My recommendation would be: leave the sensitivity threshold...
Yep, it may be worth doing. Let us know how you go. ;-) One gotcha re: swiep_suppress_barge_in_time : If using Nuance 9 via 'Nuance Speech Server' (i.e....
Does anyone know of any listening comprehension data in support of using digit concatenation (by which I mean recording multiple versions of each digit to...
Susan Several years ago GM Voices in Atlanta recorded a number of prompt libraries for the Microsoft Speech Server's concatenated prompt process. You might ...
Patti, I would be interested in participating in this. One of my friends is at a company that is pursuing medical applications with some speech components. I...
Hi all, I wanted to let the folks on this list know that I am currently looking for a full-time or contract opportunity. After my Ph.D. in Computer Science, I...
Susan I am not aware of any studies, but have heard both types of prompts. Digit strings (time, date, currency, count...) spoken with proper intonations sound...
Hi Susan, The difficulty would depend on how complex the readouts are. You could simply do two sets of recordings, an initial / medial set and a final set....
The team of developers I lead just completed building an in-house piece of software to do this task, among others. To accomplish the task you are asking about...
Sounds like lazy programmer syndrome to me. ;-p Though I agree with some other posts - The trick is knowing where to 'break' a long string, and in doing so...
Susan, I'm surprised actually that the programmers would be working in an environment that doesn't have some accommodation for concatenation schemes. A major...
Please distribute the following announcement. ... EACL 2009 Tutorial on Reinforcement Learning for Adaptive Dialogue Systems Tuesday 31 March 2009, Athens This...
Please distribute this announcement: Call for papers (submission deadline Friday 17 April 2009) Special Session : "Machine Learning for Adaptivity in Spoken...
_The February 2009 issue of ASRNews is on-line_ (http://www.asrnews.com/backissue/validateuser.asp) Kudos to TelephoneticsVIP for awesome financial results...
Hello Has anyone any practical experiences of the consequences of attempting to detect customers swearing or uttering phrases that indicate a lack of ...
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