Hi gang, Does anyone have any recent bad IVR examples that they're willing to share? I'm giving a presentation next week and all my example clips are old and...
Wednesday, May 6, 2009. Today the Applied Voice Input/Output Society (AVIOS) announced their fourth annual student speech application contest sponsored by...
Hey Susan, Maybe it's overkill, but I think you would find many of these at Walt's site at: http://www.get2human.com Just look for ones with very poor...
Susan, it's a very generalized example, but possibly one that people here can relate to: Lately, it seems that many utilities --- my cable provider is a ...
Here's an example, I posted about this towards the end of last summer. If you call Kennywood Amusement Park, 412.461.0500, the DTMF options are presented from...
Wednesday, May 6, 2009. Today the Applied Voice Input/Output Society (AVIOS) announced their fourth annual student speech application contest sponsored by...
Susan, One example I use regularly is to call "any" Lowe's Store. The IVR has a long series of announcements at the answer, then goes far too wide and too ...
Cox Cable's IVR is probably my least favourite IVR to deal with. The horrible design of the "helpful" automated system that tries to fix your problem by having...
Ouch. Guess I had that one coming. _____ From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com] On Behalf Of Chloe Jones Sent: Friday, May 08, 2009 1:00 PM...
Chloe, I have been the main steward of the Cox high speed internet troubleshooter for over two years now and so I am the person who needs to answer to this. ...
Hey Jon, Thanks for replying, I appreciate knowing you're working to address the headaches in the Cox IVR. As someone who has always preferred automated ...
Thanks to everyone who responded! My stash of examples has been replenished, and I am happy to have accidentally sparked the conversation around the Cox IVR....
_The April 2009 issue of ASRNews is on-line_ (http://www.asrnews.com/backissue/validateuser.asp) The infamous “This call may be recorded for quality...
Chloe, In my opinion, the ever-polite and honest Jon is too contrite by half. Indeed, he is the chief steward of the application, but I built it. On behalf of...
Peter mentioned the workshop at the end of his post yesterday, but we also need to remind everyone that the deadline for submitting papers for the workshop is...
How can I get rid of all calls are recored if our legal department wrote a brief & legal opinion recommending that we continue to use it because it does indeed...
Well, you may not be able to, but perhaps you can get really short wording approved and move to to when the caller is being transferred. You could also speed...
Thanks for the web site references. As soon as legal reads ....FCC requires that all parties in a recorded interstate call must be notified either verbally or...
I think I must say that I reject your rejection of my complaint. The OP was about IVRs that are bad, and that is what my complaint was about, an IVR that...
It's a given that best practices in VUI designs have morphed quite a bit over the years. I know, for example, that ten years ago systems apologized all over...
I would agree with you on all counts, Helen. The convenience and conversational tone of 1st-person singular is very useful, and does help "grease the skids"...
[apologies if you receive this more than once] Call for Papers and Participation Young Researchers' Roundtable on Spoken Dialogue Systems 2009 13th-14th...
Preferences for either of these? One was proposed by a VUI designer, the client. Can you guess which is which? A) Please say or enter your zip code, or say...
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