Preferences for either of these? One was proposed by a VUI designer, the client. Can you guess which is which? A) Please say or enter your zip code, or say...
... Preferences for either of these? One was proposed by a VUI designer, the client. Can you guess which is which? A) Please say or enter your zip code, or say...
My data on turn taking jibe with Jim's. Of course, Phil's original posting was aimed to show a common client-design error -- the mistaken belief that "you have...
I'll bite. ... My prompt, with various provisos, would be: "What's your zip code?" Provisos: 1) I'm assuming that the vast majority of callers know their zip...
For a situation where you have good reason to believe there are plenty of callers who won't know the number, I do use dual prompts like "Tell me your account...
Given those provisos, I agree. Prompting with a simple question is almost always more efficient (shorter) and more conversational than prompting with a...
yep, that's a good one. I'd add the additional proviso that false acceptance be an extremely rare occurrence. That should be easy with fixed-length numbers...
To give a bit more detail, it is for a state welfare assistance program to route the caller to the local assistance center. The grammar is (currently) "zero,"...
... For a situation where you have good reason to believe there are plenty of callers who won’t know the number, I do use dual prompts like “Tell me your...
Anyone been to see the new Star Trek movie? If 'no' then speech recognition spoiler ahead .... I went to see it last night and now my hopes and aspirations for...
Hi, Regarding the turn-taking fusion and "or" construct, I agree with all that has been said, here is just an exemple of an application that uses it in a help...
I haven't seen number grouping in the 5 digit portion of the zip code. I have seen it in the zip + 4 (e.g. eight oh nine two three <pause> ninty-two seventeen...
In my experience use of wide-spread 'natural numbers' in a digit string capture nearly always hurts (with confusability and hence False Accepts) more than it...
Hi All! I'm looking to deploy a reverse number lookup to an external web service where an ANI lookup fails to return a customer. Process looks as follows : ANI...
Hi Guys! Another question from moi! Can anyone point me to a good source of research on European IVR deployments generally, and German IVR deployments in...
Hi Guys! I'm trying to entice customers into using our self help service, while giving them the option to "0" out. Of course, I don't REALLY want them to "0"...
Brian, The number one way to entice people to use an automated system is to make it so they perceive it as useful, effective, and efficient. Persuasive ...
We are trying to get AVIxD up and running. Our most pressing need right now is to get the non-profit paperwork filed with the IRS. And like most things IRS,...
The deadline for paper submissions for this year’s AVIxD workshop is this Friday, June 12. Don’t let the topic of customization scare you off. Several...
This comes up every once in a while when building speech apps: Is it better to say "do you want x?" or "would you like x?". I've asked around a bit and...
This is an interesting question. Although 'would' signals the subjunctive mood, politeness dictates that we use it in conversation, in order not to offend...
I'd be especially interested to get international input on this. My sense is that American VUIDs will gravitate toward using "would" over "do" because: * "Do"...
From an English perspective... In my VUI designs I tend to use "would you like" rather than "do you want". This is because "would you like" is generally...
As an Australian VUID, I tend to concur with your thoughts on this Matt, but perhaps not as strongly as for America. I think the delivery of the talent (dare I...
Does anyone have a perspective on using "or" in string of options? For example, which is better : You can say: Password Issues, Suspicious Email or Unknown...
Use "or" as how else is the caller to know that that is the final option As to how to refer to the options in a menu - this is a delicate design operation and...
I think there was a discussion about lists and the use of "or" a few weeks back, wasn't there? ... From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com]...
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