They barely touched on what I've thought is the problem all along. It's not the hands-free that's the issue, it's the talking that's the issue. There is just...
2647
Peter Leppik
pleppik
Feb 1, 2010 9:06 pm
I'm not an HP customer so never call their technical support, so maybe someone in the group can shed some light. Is anyone aware of changes HP made to the IVR...
2648
Peter Nann
pnann
Feb 1, 2010 9:27 pm
Interesting... Here's an off-the-wall theory (or maybe not so???) Maybe it's (at least partly) got to do with audio quality. You know: when audio is soft, poor...
2649
Jenni McKienzie
JenniMck
Feb 2, 2010 1:59 am
My dad bought a printer that he had to call the IVR about several times. I think it was late fall 2008. He thought it was wonderful at that point....
2650
Debbie Irwin
debbieirwin2004
Feb 2, 2010 3:48 am
Hi- I'm Debbie Irwin and a new member to this group. Nice to make your acquaintance(s)! I was on the phone with HP Tech Support just a few hours ago....and ...
Just like last year, Vocalabs is partnering with other speech industry participants to carry out some experiments in VUI design, the results of which we plan...
2653
Bruce Papazian
brucepapazian
Feb 2, 2010 9:48 pm
Here's a related video made at the UMass Human Performance Lab (my Alma mater) http://www.msnbc.msn.com/id/21134540/vp/23791723#23791723 They're developing...
2654
Bruce Papazian
brucepapazian
Feb 2, 2010 10:26 pm
I wonder what the requirements capture process was like for the voice app? http://www.cnn.com/2010/TECH/02/01/sex.robot/index.html BPIdesign 6 Stonecutters...
2655
Peter Nann
pnann
Feb 3, 2010 2:54 am
... I like the sound of that. It makes sense to me that "poor risk assessment" could be the root issue moreso than distraction per se. Effective training on...
2656
Bruce Papazian
brucepapazian
Feb 4, 2010 8:31 pm
Interesting that people who are more prone to multitasking tend also to be relatively bad at it. ...
2657
bouzidat
Feb 7, 2010 1:55 am
All: Angel.com is aggressively looking for top talent, starting immediately. We are looking for: (1) Sales Engineers, (2) Technical Support Staff, (3) User...
2658
Peter Leppik
pleppik
Feb 8, 2010 9:53 pm
Everyone: On Friday we released a report comparing the performance of tech support at Apple, Dell, and HP. We've been collecting data for over 18 months, and...
2659
Dr. G
juanegilbert
Feb 9, 2010 4:10 pm
Here's a possible solution to texting while driving. Take a look and let us know what you think. http://www.surveymonkey.com/s/DC6S5X7 Information Concerning...
2660
Caroline
machoufleur
Feb 10, 2010 11:17 am
Hi, In case you aren't aware of it the UX London conference is taking place in May (19th - 21st), so for those of you who are coming to SpeechTek Europe it may...
2661
tetschner@...
tetschner1966
Feb 11, 2010 3:14 pm
_The January 2010 issue of ASRNews is on-line_ (http://www.asrnews.com/backissue/validateuser.asp) Audience and CSR introduced noise filters for improving...
2662
Mark
markleewebb
Feb 16, 2010 2:27 pm
OK - so a colleague of mine was confirming (well actually changing) his reservations on Continental. IVR asked for his confirm/booking number. They're all 6...
2663
Jenni McKienzie
JenniMck
Feb 16, 2010 2:32 pm
Probably because they know which ones they've issued and only load those into the grammar....
2664
Carl Turner
cturner3rd
Feb 16, 2010 2:36 pm
I'd like to see the string. Did it contain letters in the E group? Why did he input it twice? I'd wonder about the contraints on the grammar. Carl Turner,...
2665
Jenni McKienzie
JenniMck
Feb 16, 2010 2:40 pm
There was a presentation at SpeechTEK last year about this too, but I can't remember the airline. They hit the backend with about 30 items out of the nbest...
2666
James Lewis
drjimnfl
Feb 16, 2010 2:48 pm
"OK - so a colleague of mine was confirming (well actually changing) his reservations on Continental. IVR asked for his confirm/booking number. They're all 6...
2667
Carl Turner
cturner3rd
Feb 16, 2010 2:50 pm
You know, if the speech vendor would publish confusion matrixes of letter recognition in low levels of background noise it would be possible to construct very...
2668
Mark
markleewebb
Feb 16, 2010 2:52 pm
Sure - but just imagine the tens of thousands of them. It's not like a constraint list of 20 :) There is some other magic at work....
2669
Jenni McKienzie
JenniMck
Feb 16, 2010 2:55 pm
You'd be surprised. 26^6 is over 308 million. Knocking it down to tens of thousands or even hundreds of thousands helps a LOT. Plus add in the other stuff...
2670
Mark
markleewebb
Feb 16, 2010 3:00 pm
He was so impressed it worked with no errors (and it didn't even do a confirmation) he called back and "challenged" it by giving it an utterance in a style...
2671
Mark
markleewebb
Feb 16, 2010 3:06 pm
Sure hundreds of thousands gets it down from total random permutation quantity - but it's still hundreds of thousands in an apparent random pattern. DPETXH was...
2672
Mark
markleewebb
Feb 16, 2010 3:15 pm
Good synopsis of possible logic used. The code was DPETXH There may be some sort of pattern. Not sure. It's the first thing asked. It doesn't ask for dates or...
2673
Phillip Hunter
phillipwhunter
Feb 16, 2010 3:15 pm
Setting aside the silliness of the sample of one we are discussing (and the assertion that 2 occurrences = 100% accuracy), my response to this is the question,...
2674
Mark
markleewebb
Feb 16, 2010 3:16 pm
Good synopsis of possible logic used. The code was DPETXH There may be some sort of pattern. Not sure. It's the first thing asked. It doesn't ask for dates or...
