Hi, I've been working on a time grammar for British English (Scansoft is the reco engine, lang=GB is spec'd in the grammar.) The reco seems to be much worse...
'ello Govna, Whot's 'appnin? The new year means a job of some sort for me. Not sure what it'll be but I 'aven't worked since HA. And your world? Lance...
Hey Kathy! Not sure, but should you be using: <grammar mode="voice" xml:lang="en-GB" version="1.0" root="command"> in vxml 2.0 - which version of vxml are you...
Hi Phil, Happy New Year! I'm back east at the moment - where it's snowy and mucky. Hope all is going well with you. Thanks for the info. -- we're doing...
About eLoyalty eLoyalty Corporation is a leading management consulting, systems integration, and managed services company focused on optimizing customer...
Sr. Voice User Interface / Dialog Designer Location: San Francisco Bay Area (Position AXG-961) Career opportunity to make significant contributions to one of...
http://gethuman.com/ The "gethuman" movement is powered by over one million consumers who are fed up with bad customer service. We demand high quality, prompt,...
Applications very often need to collect an account number from a caller. Problematically, we (the system) don't know if the caller has the number available....
Hi Phil, I didn't look at the call flow, but making some assumptions, I think what you propose is better. With your proposal 1) "No," is an obvious alternative...
Bruce Papazian
brucepapazian@...
Feb 7, 2006 9:49 pm
299
Hey Phil! I agree that <quote> or, if you don't know it, say 'I don't know it.' </quote> is totally unnatural. As I see it (and unfortunately I can't see your...
thomas_williams@...
Feb 7, 2006 10:55 pm
300
Hi Phil, I like your suggestion. Another variation I've seen on the original is something like: System: "Say or enter the account number. Or you can say 'I...
Hey Thomas and Phil, I agree that in a natural conversation with an agent, the agent wouldn't tell the caller how to say 'I don't know it', they'd probably ask...
Assuming you're using Nuance, you should look into their Nuance Grammar Developer's Guide. It has a specific section for W3C grammars. But to be honest, once...
It's on both 8.0 and 8.5 Grammar Developers Guide You should be able to view and download the aforementioned document from Nuance's developers site. Eduardo ...
Having had to translate a whole portal once (about a thousand grammars), I once wrote a program to help do this. While the syntactic translation is pretty...
I'm looking for industry statistics on caller usage of DTMF versus Speech for dialog states of confidential data (e.g. last four digits of SSN). Specifically,...
Jay Messina Behavioral Science Associates 908-233-9551 www.Bscience.com _____ From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com] On Behalf Of ...
Well, I did this twice (two separate apps) and it appeared to work alright. First of all, in reviewing people's responses to "What's your account number?" we...
Although, if you had put "no" in the grammar, you could use the any occurrence of "no" to add the digits associated with it to the n-best list of candidate...
David Attwater of EIG presented something related at Speechtek-West, last week which might be worth mentioning. I believe he said it is common (natural?) for...
Bruce Papazian
brucepapazian@...
Feb 13, 2006 2:52 pm
313
User Interface / Voice Design Architect Location: San Antonio, Texas (Position AXG-986) In this newly created position, you will provide advanced...
Hello, VUIDS --- I'm faced with a bit of a sticky design challenge, but if I can just find the "magic word" or the "magic bullet", I may have a way out. Here's...
How about this? for mental health say health. for chemcial dependency benefits, say benefits For the other options that are multiple words have the prompts ...
Bruce Papazian
brucepapazian@...
Feb 20, 2006 11:09 pm
316
http://www.nytimes.com/2006/02/26/business/yourmoney/26mgmt.html February 26, 2006 Under New Management Your Call Should Be Important to Us, but It's Not By...
Hi VUIDs I'm looking for description(s) of the state-of-the-art in Natural Language Speech Apps in terms of the latest methods used, time/effort estimates to...
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