http://gethuman.com/ The "gethuman"; movement is powered by over one million consumers who are fed up with bad customer service. We demand high quality, prompt,...
297
philshinn
Feb 7, 2006 8:38 pm
Applications very often need to collect an account number from a caller. Problematically, we (the system) don't know if the caller has the number available....
298
Bruce Papazian
brucepapazian@...
Feb 7, 2006 9:49 pm
Hi Phil, I didn't look at the call flow, but making some assumptions, I think what you propose is better. With your proposal 1) "No," is an obvious alternative...
299
thomas_williams@...
Feb 7, 2006 10:55 pm
Hey Phil! I agree that <quote> or, if you don't know it, say 'I don't know it.' </quote> is totally unnatural. As I see it (and unfortunately I can't see your...
300
Sondra Ahlen
sondra_ahlen
Feb 8, 2006 1:25 am
Hi Phil, I like your suggestion. Another variation I've seen on the original is something like: System: "Say or enter the account number. Or you can say 'I...
301
Sondra Ahlen
sondra_ahlen
Feb 8, 2006 1:30 am
Hey Thomas and Phil, I agree that in a natural conversation with an agent, the agent wouldn't tell the caller how to say 'I don't know it', they'd probably ask...
302
cccardinal
Feb 10, 2006 12:48 am
Hey All--Does anyone have favorite links/resources on translating gsl grammars to GRXML format? thanks, Candace...
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Eduardo Olvera
ed_olvera
Feb 10, 2006 4:38 am
Assuming you're using Nuance, you should look into their Nuance Grammar Developer's Guide. It has a specific section for W3C grammars. But to be honest, once...
304
cccardinal
Feb 10, 2006 6:24 pm
Thanks for the tip--is that in the NVP guide only, or in 8.0-8.5? Candace...
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Eduardo Olvera
ed_olvera
Feb 10, 2006 7:12 pm
It's on both 8.0 and 8.5 Grammar Developers Guide You should be able to view and download the aforementioned document from Nuance's developers site. Eduardo ...
306
philshinn
Feb 10, 2006 7:51 pm
Having had to translate a whole portal once (about a thousand grammars), I once wrote a program to help do this. While the syntactic translation is pretty...
307
molly_sheehy
Feb 11, 2006 2:29 am
I'm looking for industry statistics on caller usage of DTMF versus Speech for dialog states of confidential data (e.g. last four digits of SSN). Specifically,...
308
Jay Messina
bscience2003
Feb 11, 2006 3:21 am
Jay Messina Behavioral Science Associates 908-233-9551 www.Bscience.com _____ From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com] On Behalf Of ...
309
Leah Barnden
leah_barnden
Feb 13, 2006 3:15 am
out of curiosity, how have people found recognition levels with grammars that combine yes/no and number capture in one? Leah ... ...
310
philshinn
Feb 13, 2006 5:18 am
Well, I did this twice (two separate apps) and it appeared to work alright. First of all, in reviewing people's responses to "What's your account number?" we...
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Bruce Keahey
bruce_keahey
Feb 13, 2006 2:09 pm
Although, if you had put "no" in the grammar, you could use the any occurrence of "no" to add the digits associated with it to the n-best list of candidate...
312
Bruce Papazian
brucepapazian@...
Feb 13, 2006 2:52 pm
David Attwater of EIG presented something related at Speechtek-West, last week which might be worth mentioning. I believe he said it is common (natural?) for...
313
Arnold Garlick
arnoldgarlick
Feb 15, 2006 8:46 pm
User Interface / Voice Design Architect Location: San Antonio, Texas (Position AXG-986) In this newly created position, you will provide advanced...
314
Matt Prather
bulcmatt
Feb 19, 2006 6:33 am
Hello, VUIDS --- I'm faced with a bit of a sticky design challenge, but if I can just find the "magic word" or the "magic bullet", I may have a way out. Here's...
315
Bruce Papazian
brucepapazian@...
Feb 20, 2006 11:09 pm
How about this? for mental health say health. for chemcial dependency benefits, say benefits For the other options that are multiple words have the prompts ...
316
philshinn
Feb 26, 2006 5:50 pm
http://www.nytimes.com/2006/02/26/business/yourmoney/26mgmt.html February 26, 2006 Under New Management Your Call Should Be Important to Us, but It's Not By...
317
Bruce Papazian
brucepapazian@...
Feb 26, 2006 10:21 pm
Hi VUIDs I'm looking for description(s) of the state-of-the-art in Natural Language Speech Apps in terms of the latest methods used, time/effort estimates to...
318
philshinn
Feb 27, 2006 6:43 am
When you say 'Natural Language Speech' apps, I presume you really mean using Statistical Language Models created via transcribed text corpora rather than...
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Bruce Papazian
brucepapazian@...
Feb 27, 2006 12:24 pm
Thank you Phil. I did mean these sorts of applications, but I'm also interested in approaches that don't use Statistical Language models to allow users to...
320
Ahmed Bouzid
bouzidat
Feb 27, 2006 3:56 pm
All, Those of you who have worked on robust Alphanumeric solutions may want to check out this post on the Angel.com Blog describing the B&B (Brown and Bouzid) ...
321
Edgar Leon
leon33166
Feb 28, 2006 3:03 am
I still find the B&B algorithm a technician approach to a social problem, it taxes the user for the lack of development of the technology or the rigidity of...
322
Steve L Eisman
steve_l_eisman@...
Mar 1, 2006 6:41 pm
At Uniprise, a UnitedHealth Group (UHG) company, our people and technology meet the benefits needs of employees and families at more than one-fourth of the ...
323
Bruce Papazian
brucepapazian@...
Mar 1, 2006 6:49 pm
Hi Steve, I'm a senior VUI design consultant working out of the Boston area, with many of the skills and experience you are looking for. Let me know if you'd...
324
Ahmed Bouzid
bouzidat
Mar 1, 2006 9:11 pm
All, Angel.com has a regular stream of projects, large and small, that require VUI designer skills. If you are a VUI designer and would like us to pair you up...
325
phillipwhunter
Mar 1, 2006 10:51 pm
Molly, I don't have hard stats, as that gets difficult to measure becuase you have to know caller intent. However, out of many usability tests I can tell you...
