http://gethuman.com/ The "gethuman" movement is powered by over one million consumers who are fed up with bad customer service. We demand high quality, prompt,...
Applications very often need to collect an account number from a caller. Problematically, we (the system) don't know if the caller has the number available....
Hi Phil, I didn't look at the call flow, but making some assumptions, I think what you propose is better. With your proposal 1) "No," is an obvious alternative...
Bruce Papazian
brucepapazian@...
Feb 7, 2006 9:49 pm
299
Hey Phil! I agree that <quote> or, if you don't know it, say 'I don't know it.' </quote> is totally unnatural. As I see it (and unfortunately I can't see your...
thomas_williams@...
Feb 7, 2006 10:55 pm
300
Hi Phil, I like your suggestion. Another variation I've seen on the original is something like: System: "Say or enter the account number. Or you can say 'I...
Hey Thomas and Phil, I agree that in a natural conversation with an agent, the agent wouldn't tell the caller how to say 'I don't know it', they'd probably ask...
Assuming you're using Nuance, you should look into their Nuance Grammar Developer's Guide. It has a specific section for W3C grammars. But to be honest, once...
It's on both 8.0 and 8.5 Grammar Developers Guide You should be able to view and download the aforementioned document from Nuance's developers site. Eduardo ...
Having had to translate a whole portal once (about a thousand grammars), I once wrote a program to help do this. While the syntactic translation is pretty...
I'm looking for industry statistics on caller usage of DTMF versus Speech for dialog states of confidential data (e.g. last four digits of SSN). Specifically,...
Jay Messina Behavioral Science Associates 908-233-9551 www.Bscience.com _____ From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com] On Behalf Of ...
Well, I did this twice (two separate apps) and it appeared to work alright. First of all, in reviewing people's responses to "What's your account number?" we...
Although, if you had put "no" in the grammar, you could use the any occurrence of "no" to add the digits associated with it to the n-best list of candidate...
David Attwater of EIG presented something related at Speechtek-West, last week which might be worth mentioning. I believe he said it is common (natural?) for...
Bruce Papazian
brucepapazian@...
Feb 13, 2006 2:52 pm
313
User Interface / Voice Design Architect Location: San Antonio, Texas (Position AXG-986) In this newly created position, you will provide advanced...
Hello, VUIDS --- I'm faced with a bit of a sticky design challenge, but if I can just find the "magic word" or the "magic bullet", I may have a way out. Here's...
How about this? for mental health say health. for chemcial dependency benefits, say benefits For the other options that are multiple words have the prompts ...
Bruce Papazian
brucepapazian@...
Feb 20, 2006 11:09 pm
316
http://www.nytimes.com/2006/02/26/business/yourmoney/26mgmt.html February 26, 2006 Under New Management Your Call Should Be Important to Us, but It's Not By...
Hi VUIDs I'm looking for description(s) of the state-of-the-art in Natural Language Speech Apps in terms of the latest methods used, time/effort estimates to...
Bruce Papazian
brucepapazian@...
Feb 26, 2006 10:21 pm
318
When you say 'Natural Language Speech' apps, I presume you really mean using Statistical Language Models created via transcribed text corpora rather than...
Thank you Phil. I did mean these sorts of applications, but I'm also interested in approaches that don't use Statistical Language models to allow users to...
Bruce Papazian
brucepapazian@...
Feb 27, 2006 12:24 pm
320
All, Those of you who have worked on robust Alphanumeric solutions may want to check out this post on the Angel.com Blog describing the B&B (Brown and Bouzid) ...
I still find the B&B algorithm a technician approach to a social problem, it taxes the user for the lack of development of the technology or the rigidity of...
At Uniprise, a UnitedHealth Group (UHG) company, our people and technology meet the benefits needs of employees and families at more than one-fourth of the ...
Steve L Eisman
steve_l_eisman@...
Mar 1, 2006 6:41 pm
323
Hi Steve, I'm a senior VUI design consultant working out of the Boston area, with many of the skills and experience you are looking for. Let me know if you'd...
Bruce Papazian
brucepapazian@...
Mar 1, 2006 6:49 pm
324
All, Angel.com has a regular stream of projects, large and small, that require VUI designer skills. If you are a VUI designer and would like us to pair you up...
Molly, I don't have hard stats, as that gets difficult to measure becuase you have to know caller intent. However, out of many usability tests I can tell you...
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