At Uniprise, a UnitedHealth Group (UHG) company, our people and technology meet the benefits needs of employees and families at more than one-fourth of the ...
Steve L Eisman
steve_l_eisman@...
Sep 5, 2006 2:10 pm
437
Behavioral Science Associates is seeking one Senior and one Junior to Midlevel Voice User Interface Designer. As the VUI designer you will design and consult...
Hi everyone, SpeechCycle is looking for a successfully experienced and adventurous voice interaction designer. If you think that's you, email me directly. I...
Behavioral Science Associates is seeking a User Interface Manager. The successful candidate will work in a dynamic and fast growing environment creating the...
One of the interesting challenges in VUI design is how to deal with the 'go back' question - that is, do you admit in a global grammar the phrase 'go back' or...
Surely it depends on the application in question. Using "Go back" infers that the caller is familiar with web-browsing terms and they have a mental model of...
I agree with Robert. My normal set of commands include help, repeat/say it again, bye/close, and main menu/start over. We once made an experiment having the...
I agree with most of the points made so far. I think the basic problem with 'go back' is that designers tend to focus too much on what the command should be...
I agree with Eduardo. One of the big problems I have always had with "Go back" is that, as pointed out, it assumes the caller knows where s/he is and where...
I agree with the points made as well. In my opinion, the major problem with "go back/back up" in most contexts is that as the designer, you can never really be...
Behavioral Science Associates is seeking a User Interface Manager. Summary The successful candidate will work in a dynamic and fast growing environment...
Many of my designs have a main menu global, but not a go back. In the designs I have created, the only place go Back has been applicable would be relative to...
What testing tools do you use to test your applications? I am talking about the functional testing, design validation, even the User Acceptance Testing. From...
Mark, It is a sadly accurate statement, especially coming from my role selling usability and caller satisfaction testing services; that I honestly don't get...
Rick Rappe
rrappe@...
Nov 8, 2006 7:01 pm
451
For actual design testing, we use a variety of techniques and tools. In the past, we have done usability lab testing of the actual production applications with...
For system / traversal testing we have been using an in-house built application. That's been working really well to create test cases and manage/update them....
Who would admit to it? _____ From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com] On Behalf Of philshinn Sent: Tuesday, November 21, 2006 1:40 PM To:...
Call for Participation Voice User Interface Workshop: The 10 Top Guidelines for Handling Errors The Need There are few good guidelines for how to handle speech...
Voice User Interface Analyst Location: San Francisco Bay Area Roles and Responsibilities: As a key member of the Product Management team, a Voice User...
CALL FOR PARTICIPATION VoiceXML Forum Workshop on Advanced Dialogs Call for Participation The VoiceXML Forum is holding a four-hour workshop on advanced...
Hello, Curious to see if anyone is programming speech applications using OSR, Intervoice Invision ver 4.3.2 and Speechforms. If so, and you are doing in-house...
Should the word 'help' be a global command? On the one hand, it can be a mis-recognition attractor. On the other, people might say it. Your thoughts?...
... If a system requires users to say, "help" in order to use it, it is inherently flawed. Best to avoid help altogether. And you needn't worry that "people...
Agreed. Any system that requires an "instruction manual" was not designed with the user in mind :) IMHO, I think there's certainly a place for more 'helpful'...
All: I would certainly agree with the sentiment that a system should be designed so at to minimize the need for the caller to ask for help, but I wouldn't go...
... Is there really any strong evidence that people DO say it? In all the usability studies I have conducted, I have never seen strong evidence for this as a...
Hello! Aside from the excellent point that applictaions should be designed with no need for specific "help" information... "Help" is a command that we in the...
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