What testing tools do you use to test your applications? I am talking about the functional testing, design validation, even the User Acceptance Testing. From...
Mark, It is a sadly accurate statement, especially coming from my role selling usability and caller satisfaction testing services; that I honestly don't get...
Rick Rappe
rrappe@...
Nov 8, 2006 7:01 pm
451
For actual design testing, we use a variety of techniques and tools. In the past, we have done usability lab testing of the actual production applications with...
For system / traversal testing we have been using an in-house built application. That's been working really well to create test cases and manage/update them....
Who would admit to it? _____ From: vuids@yahoogroups.com [mailto:vuids@yahoogroups.com] On Behalf Of philshinn Sent: Tuesday, November 21, 2006 1:40 PM To:...
Call for Participation Voice User Interface Workshop: The 10 Top Guidelines for Handling Errors The Need There are few good guidelines for how to handle speech...
Voice User Interface Analyst Location: San Francisco Bay Area Roles and Responsibilities: As a key member of the Product Management team, a Voice User...
CALL FOR PARTICIPATION VoiceXML Forum Workshop on Advanced Dialogs Call for Participation The VoiceXML Forum is holding a four-hour workshop on advanced...
Hello, Curious to see if anyone is programming speech applications using OSR, Intervoice Invision ver 4.3.2 and Speechforms. If so, and you are doing in-house...
Should the word 'help' be a global command? On the one hand, it can be a mis-recognition attractor. On the other, people might say it. Your thoughts?...
... If a system requires users to say, "help" in order to use it, it is inherently flawed. Best to avoid help altogether. And you needn't worry that "people...
Agreed. Any system that requires an "instruction manual" was not designed with the user in mind :) IMHO, I think there's certainly a place for more 'helpful'...
All: I would certainly agree with the sentiment that a system should be designed so at to minimize the need for the caller to ask for help, but I wouldn't go...
... Is there really any strong evidence that people DO say it? In all the usability studies I have conducted, I have never seen strong evidence for this as a...
Hello! Aside from the excellent point that applictaions should be designed with no need for specific "help" information... "Help" is a command that we in the...
Looks like the tide is going against global help. Not to stir up some controversy, but seems like there are a lot of apps out there that have it, in fact, it...
Be a Part of SpeechTEK 2007: Speech in the Mainstream! * We are now accepting proposals for SpeechTEK 2007, the premier forum for speech technologies. Join us...
Hey everyone, In regards to VUI Design book reference, keep in mind that some of that book was written more than 4 years ago and based on early industry...
I find this discussion very interesting, as I was not aware of the fact that for 'most major VUI teams, help is no longer used as a global.' It's certainly...
I doubt many would recommend the actual word "Help" since its tendency to be misrecognized as a no-synonym is widely understood. My inclination has always been...
I find that most of the apps everyone is familiar with are still older than the change in global help practices. I believe any app that generates "lots of data...
"The typical help prompt addresses neither." Sounds like bad dialog design, then. But it doesn't mean that help can't be useful, nor that an application is...
If you do implement global help: - do you have counters to ensure that callers who ask for help more than n times at a particular step are transferred to an...
If you simply could not find a way to design around global help, then you might use two counters. The first for each state such that a caller saying help more...
Robert, Oh, yes. Lots of bad design out there. And while doing something poorly is not fully an argument in favor of not doing it at all, I do think that bad...
Interesting discussion so far. Peter, which 'no synonym' are you referring to, 'nope'? [I assume you wouldn't recommend 'yep'? (this shall be the topic of...
The tuning argument against "help" strikes me as an odd one in relation to the general discussion of using a global "help" keyword. Not that the tuning issue...
Perhaps I should clarify that by global 'help' I'm assuming all variations of context-specific assistance, i.e. 'more information', 'help', 'what are my...
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