CALL FOR PARTICIPATION VoiceXML Forum Workshop on Advanced Dialogs Call for Participation The VoiceXML Forum is holding a four-hour workshop on advanced...
Hello, Curious to see if anyone is programming speech applications using OSR, Intervoice Invision ver 4.3.2 and Speechforms. If so, and you are doing in-house...
Should the word 'help' be a global command? On the one hand, it can be a mis-recognition attractor. On the other, people might say it. Your thoughts?...
... If a system requires users to say, "help" in order to use it, it is inherently flawed. Best to avoid help altogether. And you needn't worry that "people...
Agreed. Any system that requires an "instruction manual" was not designed with the user in mind :) IMHO, I think there's certainly a place for more 'helpful'...
All: I would certainly agree with the sentiment that a system should be designed so at to minimize the need for the caller to ask for help, but I wouldn't go...
... Is there really any strong evidence that people DO say it? In all the usability studies I have conducted, I have never seen strong evidence for this as a...
Hello! Aside from the excellent point that applictaions should be designed with no need for specific "help" information... "Help" is a command that we in the...
Looks like the tide is going against global help. Not to stir up some controversy, but seems like there are a lot of apps out there that have it, in fact, it...
Be a Part of SpeechTEK 2007: Speech in the Mainstream! * We are now accepting proposals for SpeechTEK 2007, the premier forum for speech technologies. Join us...
Hey everyone, In regards to VUI Design book reference, keep in mind that some of that book was written more than 4 years ago and based on early industry...
I find this discussion very interesting, as I was not aware of the fact that for 'most major VUI teams, help is no longer used as a global.' It's certainly...
I doubt many would recommend the actual word "Help" since its tendency to be misrecognized as a no-synonym is widely understood. My inclination has always been...
I find that most of the apps everyone is familiar with are still older than the change in global help practices. I believe any app that generates "lots of data...
"The typical help prompt addresses neither." Sounds like bad dialog design, then. But it doesn't mean that help can't be useful, nor that an application is...
If you do implement global help: - do you have counters to ensure that callers who ask for help more than n times at a particular step are transferred to an...
If you simply could not find a way to design around global help, then you might use two counters. The first for each state such that a caller saying help more...
Robert, Oh, yes. Lots of bad design out there. And while doing something poorly is not fully an argument in favor of not doing it at all, I do think that bad...
Interesting discussion so far. Peter, which 'no synonym' are you referring to, 'nope'? [I assume you wouldn't recommend 'yep'? (this shall be the topic of...
The tuning argument against "help" strikes me as an odd one in relation to the general discussion of using a global "help" keyword. Not that the tuning issue...
Perhaps I should clarify that by global 'help' I'm assuming all variations of context-specific assistance, i.e. 'more information', 'help', 'what are my...
Yes, the tuning argument against specifically the word “help” is weaker than the design/usability argument against global help. Phillip Hunter SpeechCycle...
Sure, let's allow that the term "global help" means all contextual variations a designer chooses to use. That simply significantly weakens the arguments about...
I'll take a hard stand against "help" for 2 reasons: (1) Lack of empirical evidence of it happening "in the wild". (2) Focusing on "help" draws attention away...
Please give us an example of what you mean here: "Carefully including a contextual help phrase for more esoteric prompts works" ... weakens the ... memorable ...
The example I used earlier was along the lines of: "What's the bank routing number? If you're not sure what that is, say 'help me find it.'" Phillip Hunter ...
At the request of the author, I removed a post. Yahoo does not support 'claw-back' or other methods of recalling messages, so be careful of posting. The...
Hello Everyone.... If you are building VoiceXML applications, you should check out openVoiceXML, the only open source visual development tool for VoiceXML. ...
Hi, we have an existing application that we need to get 'translated' in a VUI sense into Canadian French and are looking for a contractor to do so. We would...
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