CALL FOR PARTICIPATION VoiceXML Forum Workshop on Advanced Dialogs Call for Participation The VoiceXML Forum is holding a four-hour workshop on advanced...
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p806989
Dec 7, 2006 7:23 pm
Hello, Curious to see if anyone is programming speech applications using OSR, Intervoice Invision ver 4.3.2 and Speechforms. If so, and you are doing in-house...
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philshinn
Dec 10, 2006 12:11 am
Should the word 'help' be a global command? On the one hand, it can be a mis-recognition attractor. On the other, people might say it. Your thoughts?...
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walter_rolandi
Dec 10, 2006 12:52 am
... If a system requires users to say, "help" in order to use it, it is inherently flawed. Best to avoid help altogether. And you needn't worry that "people...
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Eduardo Olvera
ed_olvera
Dec 10, 2006 5:40 am
Agreed. Any system that requires an "instruction manual" was not designed with the user in mind :) IMHO, I think there's certainly a place for more 'helpful'...
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Ahmed Bouzid
bouzidat
Dec 10, 2006 6:44 am
All: I would certainly agree with the sentiment that a system should be designed so at to minimize the need for the caller to ask for help, but I wouldn't go...
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Andy Shaw
andrewtshaw_uk
Dec 10, 2006 8:37 pm
... Is there really any strong evidence that people DO say it? In all the usability studies I have conducted, I have never seen strong evidence for this as a...
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thegn@...
thegn
Dec 10, 2006 9:16 pm
Hello! Aside from the excellent point that applictaions should be designed with no need for specific "help" information... "Help" is a command that we in the...
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philshinn
Dec 10, 2006 10:49 pm
Looks like the tide is going against global help. Not to stir up some controversy, but seems like there are a lot of apps out there that have it, in fact, it...
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philshinn
Dec 11, 2006 12:58 am
Be a Part of SpeechTEK 2007: Speech in the Mainstream! * We are now accepting proposals for SpeechTEK 2007, the premier forum for speech technologies. Join us...
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Phillip Hunter
phillipwhunter
Dec 11, 2006 4:59 am
Hey everyone, In regards to VUI Design book reference, keep in mind that some of that book was written more than 4 years ago and based on early industry...
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Martha Senturia
petunilla
Dec 11, 2006 1:23 pm
I find this discussion very interesting, as I was not aware of the fact that for 'most major VUI teams, help is no longer used as a global.' It's certainly...
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Peter Krogh
krogh_peter
Dec 11, 2006 1:36 pm
I doubt many would recommend the actual word "Help" since its tendency to be misrecognized as a no-synonym is widely understood. My inclination has always been...
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Phillip Hunter
phillipwhunter
Dec 11, 2006 2:25 pm
I find that most of the apps everyone is familiar with are still older than the change in global help practices. I believe any app that generates "lots of data...
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robert.finan
Dec 12, 2006 1:07 pm
"The typical help prompt addresses neither." Sounds like bad dialog design, then. But it doesn't mean that help can't be useful, nor that an application is...
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machoufleur
Dec 12, 2006 1:07 pm
If you do implement global help: - do you have counters to ensure that callers who ask for help more than n times at a particular step are transferred to an...
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phillip@...
phillipwhunter
Dec 12, 2006 4:20 pm
If you simply could not find a way to design around global help, then you might use two counters. The first for each state such that a caller saying help more...
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Phillip Hunter
phillipwhunter
Dec 13, 2006 3:28 am
Robert, Oh, yes. Lots of bad design out there. And while doing something poorly is not fully an argument in favor of not doing it at all, I do think that bad...
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philshinn
Dec 13, 2006 5:04 pm
Interesting discussion so far. Peter, which 'no synonym' are you referring to, 'nope'? [I assume you wouldn't recommend 'yep'? (this shall be the topic of...
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Hans Dybkjær
hans.dybkjaer
Dec 13, 2006 6:53 pm
The tuning argument against "help" strikes me as an odd one in relation to the general discussion of using a global "help" keyword. Not that the tuning issue...
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Martha Senturia
petunilla
Dec 13, 2006 6:55 pm
Perhaps I should clarify that by global 'help' I'm assuming all variations of context-specific assistance, i.e. 'more information', 'help', 'what are my...
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jdw@...
jasondwilliams
Dec 13, 2006 9:10 pm
=================================================== NAACL HLT 2007 CALL FOR DEMONSTRATIONS =================================================== Rochester, New...
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Phillip Hunter
phillipwhunter
Dec 14, 2006 3:27 am
Yes, the tuning argument against specifically the word “help” is weaker than the design/usability argument against global help. Phillip Hunter SpeechCycle...
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Phillip Hunter
phillipwhunter
Dec 14, 2006 3:55 am
Sure, let's allow that the term "global help" means all contextual variations a designer chooses to use. That simply significantly weakens the arguments about...
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atypicallinguist
atypicalling...
Dec 14, 2006 6:29 am
I'll take a hard stand against "help" for 2 reasons: (1) Lack of empirical evidence of it happening "in the wild". (2) Focusing on "help" draws attention away...
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philshinn
Dec 15, 2006 4:26 am
Please give us an example of what you mean here: "Carefully including a contextual help phrase for more esoteric prompts works" ... weakens the ... memorable ...
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Phillip Hunter
phillipwhunter
Dec 15, 2006 5:24 pm
The example I used earlier was along the lines of: "What's the bank routing number? If you're not sure what that is, say 'help me find it.'" Phillip Hunter ...
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philshinn
Dec 18, 2006 4:55 pm
At the request of the author, I removed a post. Yahoo does not support 'claw-back' or other methods of recalling messages, so be careful of posting. The...
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Tim
diver_27
Dec 18, 2006 4:57 pm
Hello Everyone.... If you are building VoiceXML applications, you should check out openVoiceXML, the only open source visual development tool for VoiceXML. ...
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silkewittehsani
Dec 18, 2006 9:29 pm
Hi, we have an existing application that we need to get 'translated' in a VUI sense into Canadian French and are looking for a contractor to do so. We would...
