It's not internal to the industry that I am worried about. It is at the interface to those that are not VUIDs that I see the risk. I've read many comments,...
Just a clarification on Gricean maxims: They are not "guidelines". According to Paul Grice, they are assumptions held by both speaker and addressee, and both...
Hey Wally - glad to hear ya weigh in on this topic. I'm also glad to see this group get active. I don't mind the controversy and it's served the purpose of...
Mark, Have you verified the methods used to obtain EIG’s results? Greg pointed out results from a deployment by Syntellect, who use many of the same...
Hi all, I am taking the liberty to use this list to announce a call for papers for a special issue of the Universal Access in the Information Society journal. ...
Well said. I'm still waiting for any evidence that "names are bad." I think we largely agree that "over-done, 'unique' personas are bad", but has anyone...
Empirical quantified results could include a survey or Q Score anaylsis of a pilot system A vs control system B: A being the proposed/newly designed system and...
... Phil, It's an excellent question. There's a few principles here--you can post this on your group as long as you cite my book, "Wired for Speech": If you...
...And Walt was saying there was no confusion about what he meant by 'persona'... Mark(?): Walt's attitude to persona IS NOT OPPOSING to the majority here. ...
Thanks, very interesting Phil. Tell Clifford we've ordered one. ;-) Well, he didn't say "Name - Forgetaboutit!!!" So I still stand by my name theory. I hope...
Peter N., I reviewed “Wired for Speech” about two years ago when it came out. Following is an exerpt from this review: Unfortunately, the data that is...
Well, we *do* tend to turn to Cliff's work a bit too much. However, I do not agree with Walt's claim that the research has "virtually no scientific basis" and...
... sorry, but I think there's a fundamental misunderstanding I think we badly need to clear up here. any empirical evidence you can find to support either...
Walt: You are forever the cynic... ;-) I'm sure you will excuse many of us for returning the cynicism... But I backup your suspicion of any results from...
very true, peter CTI... some companies have it, some companies don't. it's a wonderful thing to have and I wish every company had it... so what am I (a mere...
Are there industry standards or guidelines for timeouts for various VUI input states. For example, when responding to a menu, or answering a yes no question,...
not sure what an "implicit acceptance" state is, but I usually only see problems when people have to enter strings of digits, like credit card numbers, or IDs...
I'm not familiar with any hardcore industry standards, but based on the context on the application, your audience (age and language play a role here) and the...
Just to clarify Eduardo - You are talking 'interword timeouts' here (ep.EndSeconds in Nuance Blue parlance, or 'incompletetimeout' in VXML parlance). i.e. How...
I think we should steer this back to a design discussion before getting lost in the quagmire of speech engine parameters. The first thing you need to do,...
Yes, point taken, well made. But first you've gotta know what tools you've got to play with. The fact that the first two items in this thread implied there was...
Why is "sorry, I didn't get that" currently a bad practice? ... didn't hear ... Behalf Of ... getting lost ... conversational ... that callers ... most likely ...
Peter N. What's more effective: teaching someone to hammer by having them look at the hammer, touch the hammer, and read a definition of hammer, or, when they ...
You are cordially invited to participate in the AVIOS-NY/NJ/CT Chapter Announcing our next AVIOS speech technology local chapter meeting: Tuesday, June 26,...
There are several reasons we have begun moving away from that here at SpeechCycle. The No Match component of spoken language interaction structures has moved...
One thing that I loved about WildFire, was the responses it gave to recognition events. A successful recognition produced a "beep", while a unsuccessful one...
The problem with things like "Say again?" or even a quick "I'm sorry?" is that while they are conversational and in use all around us by people, they do not...
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