We have an open position for a VUID in Plano, TX. Please contact me for any questions you might have. The position description follows. VUID Creative and...
I've read some folks are recommending to no longer use 'sorry, I didn't get that' to just 'I didn't get that' or even a repeat of the original prompt in a...
There's a chapter in "Wired for Speech" (Clifford Nass and Scott Brave). 14. Misrecognition: To Err Is Interface; To Blame, Complex It basically provides a...
There are times when silence is required between concatenated prompts. Eg, Reading out date parts (the-twenty-first-of-march-two thousand and-seven), or lists...
I can at least partly comment on that: Silence added to the end is bad - Just in case that ends up as the last 'part' in a prompt. The SpeechWorks/Scansoft OSR...
I probably should have clarified: The problem of 'silence at the end' is not that common a problem given the way prompts are usually concatenated - The last...
I gather that there are quite a few experienced VUIDs on this group, and will have undoubtedly worked on writing grammars for speech applications, as well as...
The acceptable speech recognition error rate is much, much lower than what currently exists. I’m a user (not a VUID) and I’ve never found another user ...
Walt, Just out of curiosity, why do you suppose users find it completely acceptable to be misunderstood by a live agent, English skills notwithstanding, but...
Actually, I think that, in the US at least, a lot of people have a very strong reaction to being served by customer service agents who are clearly not...
Helen, I am sure you are right in part, but this is totally beside the point I am trying to make. The purpose of having a conversation, whether human-to-human ...
... Why do you assert that it is acceptable to have a person not comprehend? In fact, I do not thing that it is. Certainly I at least find this extremely...
Hi Peter, Another customer here who enjoys gleaning nuggets of information from the professional VUIDs. :-) I think the answer to your question is mostly...
I should have mentioned that I do totally agree in principle with what you're saying. Don't you think that the obvious reason is that humans are simply less ...
Helen, People may indeed be more forgiving when other people make mistakes, rather than when they're made by machines. I believe the subtleties of this ...
On top of that, there are other non-verbal ways to convey the same 'sorry' meaning. For example, you could simply reprompt the caller using the same or...
Peter, My speculation is that it has a lot to do with the expectations of the caller. Consumers have long term experiences with TVs, refrigerators, washers, ...
One thing that has worked very well for us is figuring out a better/more natural way to split those values so that when put together via concatenation you...
Just one more thing to keep in mind is that the recognition/accuracy rates you're talking are specific to one state. But the reality is a caller interaction...
While I am not sure about the math, Eduardo correctly assesses the experiential exaggeration of speech recognition failures. I named the phenomenon a few...
All - I really dislike reading messages on this board where another person's paragraph is called "pathetic". Is everyone else okay with the increasingly nasty...
Hey Walt, Thanks for your thoughtful reply. I think it is indeed constructive to accept that callers don't accept machine errors and that we should pursue ways...
I love the lively discussion, but it bothers me when things get personal. I think we can disagree with the ideas of others without resorting to insulting...
No. Walt has the "just a lowly user" defence remember. ;-) I think it's interesting (dare I say useful?) to have someone here (supposedly?) championing the...
Amazing!! But what I anticipated. I present the observation that callers really detest speech-enabled systems because of the errors and suggest that it might...
Walt, you've forced me to justify my use of the word 'extreme'. I think your views are clearly extreme. Perhaps not wrong, but extreme. A very simple case in...
Peter, Thanks for your note. It further confirms my conclusions. Hey – I fully understand why you guys are so content with your buggy-whip approach and...
... So, Walt... You admittedly are being inflammatory (for fun). You are not providing any specific issues other than "Callers hate you all and you are all...
Wow, soo many replies, although this is not quite the response I had expected... Perhaps I should clarify my intended meaning of "acceptable/reasonable ...
Yes, I've also had experience along similar lines with more static phrases, dates: [the fourteenth] [of march] [nineteen seventy]. I guess my question stemmed...
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