Very nice! Kudos indeed to their legal team! From: Jenni McKienzie <jennimck@...<mailto:jennimck@...>> Reply-To:...
3330
Jenni McKienzie
JenniMck
May 24, 2013 7:09 pm
I'm telling you, it wasn't played in the IVR. And yes, the reference to the web was close by too, with an exclamation point to make it look more attractive I...
3329
Helen Vanscoy
helen_vanscoy
May 24, 2013 7:06 pm
Nice strategy, but I'll bet the lawyers don't let them omit if from their IVR… From: Jenni McKienzie <jennimck@...<mailto:jennimck@...>> ...
3328
Peter Krogh
krogh_peter
May 24, 2013 7:03 pm
Can they also put a little note that says, “We’re also available on the web, at…” Hell, put it on the website. From: vuids@yahoogroups.com...
3327
Ahmed Bouzid
bouzidat
May 24, 2013 6:06 pm
Does this satisfy compliance requirements? If so, then it's genius! :-) AB Sent from my iPhone...
3326
Jenni McKienzie
JenniMck
May 24, 2013 5:58 pm
Under the customer service phone number on my mortgage statement is the following: "Calls are randomly monitored and recorded to ensure quality service." How...
3325
Jason Williams (MSR)
jasondwilliams
May 6, 2013 11:29 pm
SIGDIAL 2013 CONFERENCE 14th Annual Meeting of the Special Interest Group on Discourse and Dialogue http://www.sigdial.org/workshops/conference14/ Metz, France...
3324
Sarah Wayland
aktbar
May 5, 2013 5:14 pm
Thanks so much Patti! I'm embarrassed that I learned the wrong definition for "goat", and I'm very grateful that you've set me straight. Your approach to my...
3323
Debbie Irwin
debbieirwin2004
May 5, 2013 4:48 pm
Hi Sarah; Not sure if this answer is a direct corollary, but according to the Edge Studio words to time converter, the average speed for reading is 3 words per...
3322
Patti Price
pjppla
May 5, 2013 4:19 pm
1. varies widely. record yourself and measure. There are many choices about how to count self-corrections, silences, etc. 2. size of .wav also varies a lot......
3321
Sarah Wayland
aktbar
May 5, 2013 3:51 pm
Hello fellow VUIDs, I have some questions that I'm thinking some of you may have the answers to. 1. What is an average speaking rate (wpm) in a phone...
3320
rogers_mandy
Apr 18, 2013 12:58 am
Looking for a contractor for a large financial institution! Contract scheduled until Dec 2013 and may be extended! Description: LOCATION: Simi Valley, CA...
3319
Jason Williams (MSR)
jasondwilliams
Apr 12, 2013 2:28 pm
SIGDIAL 2013 CONFERENCE 14th Annual Meeting of the Special Interest Group on Discourse and Dialogue http://www.sigdial.org/workshops/conference14/ Metz, France...
3318
Joana Paulo Pardal
joanalucio
Mar 21, 2013 2:35 am
Tablet Telephone Adds Captions to Calls Captioning for the hearing impaired works pretty well for television because most programs are prerecorded, and...
3317
Carl Turner
cturner3rd
Mar 20, 2013 9:44 pm
Can someone point me to a good article about tuning NLP speech reco systems? All of my experience is with directed dialog IVRs. Thanks very much. Carl Turner,...
3316
Ted Brooks
tedbrooks2006
Mar 17, 2013 3:39 pm
I will also add to the Audiolink recommendation. I worked with them on a project a few years ago and thought they were great. They have a good sound as well....
3315
Todd Chapin
toddwchapin
Mar 16, 2013 4:18 pm
Great! Thanks Debbie. !Todd erases a red dot!...
3314
Todd Chapin
toddwchapin
Mar 16, 2013 4:17 pm
Cool. Thank you Jenni. !Todd erases a red dot!...
3313
Debbie Irwin
debbieirwin2004
Mar 16, 2013 4:04 pm
Audiolinkhttp://www.audiolink.com/ or Burclanhttp://www.burclan.com/. There are others, but my colleagues worked quite a bit at these two, and say they're...
3312
Jenni McKienzie
JenniMck
Mar 16, 2013 3:37 pm
Check with Marketing Messages. That's who I work with, and they're right outside Boston. http://marketingmessages.com/...
3311
Debbie Irwin
debbieirwin2004
Mar 16, 2013 3:03 pm
Hi Todd; I have a fellow VO colleague in the area. I'll check with her and get back to you. Cheers! V O I C E O V E R S Your words. My voice. ...
3310
Todd Chapin
toddwchapin
Mar 16, 2013 2:38 pm
Hey there, I'd like to find a recording studio in Boston / Cambridge that I could work with for an existing local talent that I have. Anyone have any...
3309
philshinn
Mar 5, 2013 6:55 pm
"According to research by the Hyatt Hotel group, one third of customers are already checking in at self-service kiosks in their hotel lobbies, eschewing the...
3308
Kathy Carey
careykath2001
Mar 1, 2013 7:58 pm
Thanks to all for the great feedback and recommendations on this topic.   ________________________________ From: James Lewis <jimlewis@...> To:...
3307
James Lewis
drjimnfl
Feb 28, 2013 6:17 pm
I haven't done anything as systematic as Jenni has described, but my usual practice is to shoot for about 500 ms inter-item pause for touchtone and 750 ms...
3306
Masoud Loghmani
masoudlog
Feb 28, 2013 5:58 pm
Seems to me the answer depends on a number of factors. For example: 1- Most important of all is how the menu is introduced to the user. Do they know there are...
3305
Peter Krogh
krogh_peter
Feb 28, 2013 5:10 pm
Yea, a new design discussion! It's been a couple years since I designed a pure VUI and had to make tuning decisions like this, but Jenni obliquely hit on what...
3304
Dirk Schnelle-Walka
dirk.schnelle
Feb 28, 2013 4:49 pm
A seminal paper on that topic is "Curing the menu blues" from Bernhard Suhm. Is originates from 2001, but might be worth reading it. Dirk ... A seminal paper...
3303
philshinn
Feb 28, 2013 3:55 pm
Older folks, on average, will need longer....
3302
David Reich
bikeriderdaver
Feb 28, 2013 3:53 pm
Assuming you're referring to a system with barge-in enabled. In my experience, between 250 and 500 is the sweet spot. 250 is too short; it's unnatural. 1000...
