WIth something so complicated you can try to enable multiple values,
separated by a ;, but I don't think that's going to solve everything

But you'll probably end up having to solve it with some good old
fashioned programming that changes the value of the funnel tag based
on what path they're in. So if they're on path A it's going to be
Step1-A Step2-B etc, even if step 3 is common among all paths.

--- In webanalytics@yahoogroups.com, "angela.chen77"
<angela.chen77@...> wrote:
>
> All
>
> I am currently working on a Conversion Funnel Analysis report
> requested by a client. They had a one straight way order flow, which
> we used entry and exit pages for each different steps to calculate
> the abandon rate and step by step conversion rate, which worked
> pretty well. Recently, they've changed their order flows. There are
> four or more different possible routes to the order confirmation
> page. There are common and unique steps/pages on each of the
> scenario. Advised by WebTrends, I used customer Scenario Analysis for
> each of the scenario. But the traffic were not divided on each of the
> scenario. In additon, because the customers have different options to
> go to differnt steps rather then the predetermined conversion paths,
> the step by step conversion rate sometimes is over 100%. I just setup
> a customer path analysis and hopefully that will give me more
> information. Has anyone ever worked on something similar to this in
> WebTrends? What will be the best practice for conversion funnel
> analysis for different conversion scenarios by using WebTrends?
>
> Thanks a lot!
>
> Angela
>