Community Mgr, Online Communities, Pragmatic Marketing
Scottsdale, AZ, Arizona, United States (or virtual)
relo=maybe

Community Manager

The Community Manager plays a key role in Pragmatic Marketing's online initiatives. Reporting to the Director of Marketing, this position is responsible for developing and maintaining the company's online community and content to maximize accessibility, usability and effectiveness. With Pragmatic Marketing's leadership role in technology product management and marketing, a background in one of these disciplines is essential.

Experience in motivating members to interact and leverage distributed models of content contribution by virtual editorial teams are mandatory. The ideal candidate will have developed tools to stimulate online usage and content creation along with a proven track record of delivering active self-managing communities of content-contributors. Experience developing online editorial policies to attract stimulating content and avoid litigation is also needed.

We are looking for a hard working team member, who has a fierce attention to detail, an eagerness to learn new things, with a strong interest in the field of technology product management and marketing. Knowledge of the Pragmatic Marketing Framework is a must.

Required Experience

Domain expertise in technology product management or marketing with knowledge of industry trends, events and thought leaders.

1-3 years in online community management including online chat or forum moderation. Ability to write original content or blog is definitely preferred.
 
Familiarity with the latest industry developments regarding online communities and associated technology.

Strong background in user-driven web-based tools (forums, message boards, blogs, etc.). Familiarity with web site content management systems desired, Plone experience preferred.

Job Responsibilities

Manage all aspects of the Pragmatic Marketing community offering and, working closely with others in the web site team, its relationship to in-house created and user-contributed content. Develop and manage processes/policies for all aspects of the online community.

Serve as an official spokesperson to the community. Develop trust, and an online persona that generates loyalty within the community. Analyze, understand and prioritize the needs of the community. Use community feedback and experience to contribute to the design, vision and utility of the site.

Keep community website properties updated with fresh content. Moderate message boards for appropriateness and answer community inquiries. Manage online events.

Create effective community outreach including viral programs, online chats, exclusive content, etc. to ensure the continued growth and success of the online community.

Assist in online marketing research and strategic planning.

If you're interested in this opportunity, please send a current résumé to:

Graham Joyce
Director of Marketing
Pragmatic Marketing
gjoyce@...

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Thank you!

 

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