Still down. Pipex may actually have taken a look at something today - James at the Pipex call-centre sees evidence of activity. But still no DSL service. Seems they tested the line and can see my router. There was a note saying "ask the customer to test the line" - no idea why the repair folks (who must be about a mile from me) couldn't call and ask there and then. James asked me to "try another router" - like I have then stacked on a shelf waiting. Pretty poor show again - lacking both transparency and customer engagement. I can't get over how relaxed they are about the whole thing - they have no urgency for the fact a customer has lost service for 4 days due to their actions.

--
Posted by webmink to WebMink at 12/01/2006 05:56:00 PM