I have been a fan of TripIt right from the beginning when I was in their alpha program. Their ability to read travel booking confirmation e-mails and build me a great itinerary from them is legendary, their iCal feed is the backbone of my calendar and their growing social networking features keep finding chance overlaps with friends.

But today I had an experience that has shaken my faith in them. I sent an itinerary to them from the wrong account and found it must have happened before because I had an account with that ID on TripIt. I went to the profile page to delete the account and just at the final step was offered the opportunity to merge the account into another account. Seemed smart, so I agreed.

What they then did was disastrous. Instead of taking the account I was deleting and merging it into my master account, they did it the other way - deleted my master account and "merged" it into the unwanted one. In the process, they lost all my social network contacts, lost my iCal feed and lost all of my shared arrangements with my various itinerary partners.

I instantly wrote to them about it, but still have no reply. I hope they will be able to reinstate my account (I have heard from people on Twitter who have had the same experience). When they do, they need to immediately disable this dangerous and badly conceived "feature" that keeps harming their most loyal users.

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Posted By webmink to WebMink on 4/08/2009 01:42:00 AM