Hello,

This production incident was resolved at 12:00 noon PDT yesterday.

But if you are still experiencing timeouts or other issues with BOSS API calls, please provide the following:

[1]  The first 7 characters of your APP ID.
[2]  The specific details of your issue  (including copy+paste of the request sent / response back, including errors).
[3]  traceroute output (to "boss.yahooapis.com"), captured right after your failed BOSS API call.
[4]  The exact time (including time zone) and date, which the above items were gathered.

Jay



On 7/26/10 5:31 PM, BOSS User Group Support Team wrote:

 

Hello,

Some progress was made today, but not the final solution.

I have asked the boss-dev team to estimate the ETA for production relief, and will let you know once I know.

Thank you,
Jay


On 7/26/10 4:05 PM, tofsphere wrote:

 

Thanks for attending to the issue. For a brief period around 1630 EDT things started working. I watched several pending queries on a test box go through without delay. Seeing response times of > 45 seconds per query now.

Any idea what's down? Any confidence of having BOSS running by tomorrow?

Thank you!!!